What are the responsibilities and job description for the Service Advisor position at Challenger Tire & Auto?
Job Summary
The Service Advisor at Challenger Tire & Auto serves as a critical link between customers and the service team. You will be responsible for understanding customer needs, recommending appropriate services, and ensuring a seamless repair process. This role requires a balance of technical knowledge, sales expertise, and excellent customer service to help build trust and maintain long-term customer relationships.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Communicate effectively with customers regarding vehicle issues, repair options, and service recommendations.
- Manage the service process from start to finish, ensuring timely updates to customers regarding their vehicle status.
- Maintain detailed records of customer interactions, service requests, and repairs performed.
- Collaborate with technicians to ensure clear communication regarding repairs and parts needed.
- Provide excellent follow-up service to ensure customer satisfaction and retention.
Skills
- Strong knowledge of diesel engine repair, air brake systems, and auto body repair techniques.
- Experience in auto service management within a dealership environment is preferred.
- Excellent sales skills with a proven track record.
- Strong interpersonal skills with the ability to communicate technical information clearly to customers.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- Ability to work collaboratively in a fast-paced environment while maintaining a focus on customer satisfaction.
- Ability to stand for long periods of time.
Join our team at Challenger Tire & Auto as a Service Advisor where you can leverage your automotive expertise while providing outstanding service to our valued customers!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 – 44 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Work Location: In person
Salary : $15