What are the responsibilities and job description for the Hiring Dispatcher !! position at Challenger Transportation Inc. office:...?
JOB TITLE: Dispatcher
DEPARTMENT: Operations Division
DUTIES AND RESPONSIBILITIES
- Schedule and dispatch operators and vehicles according to predetermine schedules or routes.
- Respond to operator questions and concerns in a timely manner regarding customer trips, including but not limited to, no shows, cancellations, trip insertions, missed trips, and operator lunch and break periods.
- Manage daily service by reviewing and tracking routes, on-time trip performance, routes beginning on time, trips beginning on time, Lunch beginning and ending on time, etc.
- Answer and direct business calls to appropriate personnel.
- Monitor and/or respond to a variety of calls from the operator via the two‐way radios and land lines; records all service calls, prepares, prioritizes, and relays transportation requests including any emergency situations.
- Maintain computer generated log of all service requests, update client information, driver hours, mileage and passenger information for reporting purposes.
- Coordinate between operators and mechanics to ensure vehicle maintenance is addressed.
- Types correspondence, memos and other items.
- Compile data from known and/or various sources and prepares reports.
- Act as liaison between the Operator, Lead Dispatcher, Shift and Operations Supervisor, Safety Manager, Operations Manager, Road Supervisor, and the Call Center.
- Perform a variety of clerical support duties as assigned.
- Operate transit vehicles for revenue service as necessary.
- Occasional assist on lot supervision.
- Occasional assist with training and road supervision.
"Influencing positive employee morale and quality customer service"
Qualifications:
· Dispatch experience (preferable)
· Communication and language skills
· HS Diploma or GED
· Basic computer literacy (preferably minimum 2 years’ experience)
Job Type: Full-time
Pay: From $22.88 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $23