Customer Service Representative

About Us:

Chambers & Chambers is a California-based importer & distributor of fine wine, spirits and sake. We are a family-owned business and proud to represent and distribute an exceptional portfolio of wines from around the world. We have operated in California and Hawaii since 1973.

Summary:

We are looking for a Customer Service Representative/Order Entry Processor to join our Napa team.

This is a working call center position that requires high attention to detail data entry, superior communication both oral and written and must have exceptional organizational skills. The successful candidate will have strong call center/customer service experience together with excellent computer skills. This position reports directly to the Customer Service Manager. The successful candidate will need to meet the requirements qualification or have prior experience in the wine industry.

Responsibilities:

Major Duties

· Actively receiving order requests from Customers or Sales Representative via email, telephone or in person

· Daily order entry and processing carrier bills and invoices

· Work with outside delivery carriers regularly

· Will serve as a product and pricing knowledge expert to Customers and Internal Staff

· Work collaboratively with Sales Rep in multiple states

· Effectively communicating with Sales Representatives to ensure accuracy of information received

· Maintaining file systems and daily filing tasks for orders and credits as required

· Weekly filing of invoices

Requirements/Qualifications:

· High school Diploma or GED

· Minimum 2 years’ experience in Customer Service, Call Center or Order Processing role.

· Proficiency in Microsoft Suite (Word, Office, Excel, PowerPoint).

· Prior wine industry experiences a plus but not required.

· Highly desired experienced individual with superior telephone etiquette.

· Exceptional time management and meets all deadlines.

· Ability to prioritize in a fast-paced environment.

· Ability to type 45 words per minute.

· Ability to thrive in team environment while also comfortable working independently.

· Ability to adapt to new processes and procedures.

· Ability to learn new skills quickly

· Must be at least 21 years of age.

Chambers & Chambers offers a competitive hourly wage/salary and comprehensive benefits package including health insurance, 401K with company matching, paid vacation and holidays. Other perks include a dog-friendly office environment, employee discounts on wine and access to world-class wine tastings and events.

EOC Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

*This position is not eligible for relocation.

Job Type: Full-time

Pay: $24.00 - $26.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $24 - $27