Technical Support Specialist

About Us: Chambliss is a leading legal services provider dedicated to delivering exceptional solutions to our clients. We are a growing mid-sized firm providing comprehensive legal services on behalf of an impressive list of local, regional, national, and international clientele. We are seeking a motivated and customer-oriented Technical Support Specialist to join our internal IT team.

Location: This position is required to sit on-site in our downtown Chattanooga office. Applicants must be willing to relocate or commute to this location to be considered.

FLSA status: Non-Exempt

Job Summary:

Under direction and expectations of the IT Manager, this position assists attorneys and staff by resolving IT support requests. The ideal candidate will have foundational technical knowledge, strong communication skills, and a passion for solving problems. This role will primarily focus on providing first-level support for hardware, software, networking, and A/V systems.

Key Responsibilities:

• Provide first-level support for end-users via phone, email, chat, and in-person interactions.
• Utilize the IT Service Desk electronic ticketing system, DeskPro, according to department procedures for the opening, closing, resolution, escalation and tracking of all user requests.
• Troubleshoot hardware, software, and network-related issues (Windows, printers, peripherals).
• Set up and maintain workstations, mobile devices, and related IT equipment.
• Configure, install, troubleshoot, and maintain PC desktop computer software and hardware in a networked environment.
• Imaging and configuring of computers to Firm standards for rollout to users.
• Maintain and support conference room A/V equipment (projectors, microphones, video conferencing systems). Experience with Crestron systems a plus.
• Escalate complex issues to other appropriate IT staff as needed.
• Follow standard operating procedures and contribute to internal documentation.
• Participate in 24x7 on-call rotation.
• Perform other duties as assigned.

Qualifications:

• 2 years of relevant work experience within technical support.
• Associates degree in a related discipline (or equivalent combination of education and experience).
• CompTIA A , Network , or other relevant certifications strongly preferred.
• Experience with IT ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow).
• Exposure to Active Directory, basic scripting, or remote support tools.
• Familiarity with cybersecurity best practices.
• Experience supporting A/V equipment and conferencing platforms (e.g., Teams, Zoom, Teams Room, Yealink).
• Basic understanding of TCP/IP, DHCP, DNS, and common networking concepts.
• Familiarity with Microsoft Office 365 and Windows operating systems.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and work independently or in a team environment.
• Willingness to learn and grow within the IT support field.

Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk, bend, kneel, stoop, and crouch; using hands and fingers for detailed work.
• The employee is occasionally required to lift office products and supplies up to 20 pounds.

Expected Work Hours:

• Full time - Monday through Friday
• On-Call rotation requires occasional evening and weekend work as needed.

**We are not utilizing outside agencies for this role at this time.**

Chambliss is committed to being one of the best law firms to work for in our region. We are actively searching for highly qualified people to work as attorneys, legal assistants, and support staff personnel. Chambliss strives to attract a diverse workforce and is proud to be an Equal Opportunity Employer.