What are the responsibilities and job description for the Director of Gaming Operations position at Chamonix Casino Hotel?
Key Responsibilities
- Oversee day-to-day operations of all gaming areas, including slot machines, table games, poker, and other gaming offerings. Ensure smooth and efficient operations, ensuring compliance with state and federal regulations.
- Lead, mentor, and develop a team of gaming staff, including floor supervisors, dealers, and operations managers. Foster a positive, collaborative, and performance-driven work environment focused on delivering exceptional guest experiences.
- Ensure strict adherence to gaming laws, industry standards, and internal policies. Work closely with regulators and gaming authorities to maintain compliance with all necessary licensing, audits, and inspections.
- Develop and implement strategies to maximize gaming revenue and profitability. Monitor financial performance, prepare budgets, and analyze gaming trends to identify opportunities for growth and improvement.
- Champion guest satisfaction by ensuring a safe, secure, and entertaining gaming environment. Address customer feedback and concerns promptly, ensuring an exceptional experience for all patrons.
- Collaborate with the marketing team to create and implement promotions, events, and loyalty programs that drive traffic to the casino floor and increase customer retention.
- Stay abreast of the latest trends and technologies in the gaming industry, identifying opportunities for innovation and improvement. Implement new systems or technologies that enhance gaming operations, efficiency, and customer engagement.
- Monitor and evaluate the performance of all gaming departments, ensuring operational efficiency, adherence to standard operating procedures, and continuous improvement.
- Work closely with senior leadership to align gaming strategies with the overall goals of the hotel and casino. Provide regular reports on the performance of gaming operations, highlighting successes, challenges, and opportunities for improvement.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
Qualifications
- Bachelor’s degree in business administration, Hospitality Management, or a related field. A master’s degree or relevant certifications in gaming management is a plus.
- A minimum of 10 to 15 years of experience in gaming operations, with at least 5 years in a senior leadership role. Strong knowledge of casino operations, gaming regulations, and industry trends.
- Proven track record of leading and developing high-performing teams. Exceptional interpersonal and communication skills, with the ability to engage, motivate, and inspire staff at all levels.
- Strong understanding of financial metrics and key performance indicators (KPIs). Demonstrated ability to manage budgets, maximize profitability, and drive revenue growth.
- In-depth knowledge of gaming laws, regulations, and industry standards, particularly in Colorado.
- Strong analytical skills and the ability to make data-driven decisions. Comfortable managing multiple priorities in a fast-paced environment.
- A deep commitment to customer service excellence, with the ability to create a welcoming, safe, and exciting environment for guests.
- Familiarity with gaming management systems, point-of-sale (POS) systems, and other industry-specific software and technology.
- Must have a Colorado Gaming Key License.
Preferred Qualifications
- Experience in Colorado gaming operations is a plus.
- Bilingual abilities are an advantage.
Compensation and Benefits:
$100,000 based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, free transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.
Why Join Chamonix Hotel Casino?
At Chamonix Hotel Casino, we are dedicated to providing our guests with a premier gaming and hospitality experience in the heart of Colorado’s historic Cripple Creek. Our team is passionate about delivering exceptional service, cultivating a dynamic work environment, and contributing to the success of the property. As the Director of Gaming Operations, you will play a key role in shaping the future of our casino while working alongside a talented and supportive team.
If you are an experienced and strategic leader with a passion for gaming and hospitality, we encourage you to apply and join our exciting journey.
Salary : $100,000
