What are the responsibilities and job description for the Customer Service Representative position at Champion AC?
Overview (Text Only)
Champion Home Services is based in San Antonio, providing top-quality HVAC, plumbing, and electrical services. With over 40 years of combined experience, we proudly serve San Antonio and the surrounding areas with dependable, energy-efficient solutions for homes and businesses. Join a team of hardworking, humble professionals who are passionate about improving the lives of our community—one home at a time. Champion Home Services in Bulverde, Texas has an exciting opportunity for a Customer Service Representative. This a part time or weekend position paying $18.50-$25.00 per hour with various schedule options! What you will do: - Handle inbound customer service calls including, but not limited to: - Booking appointments - Understanding general priority booking knowledge - Providing tech ETA - Deescalating customer concerns - Understating field availability for effective booking - Handle text and chat engagements with the customers - Call on customer list to offer promotions - Creating and updating customer profiles What you bring: - Previous customer service or call center experience - Strong attention to details - Conscientious team player - Honesty, integrity, and a good attitude - Clear background check and drug screen - Industry and ServiceTitan experience preferred Why join THIS team? - Medical insurance (including dental and vision) - 401(k) Retirement Plan - Paid Time Off (PTO) - Paid Holidays - Life and Disability insurance - On-going training and development and growth opportunitiesSalary : $19 - $25
