What are the responsibilities and job description for the Automotive Service Advisor position at Champion Auto Group?
Automotive Service Advisor
The Service Advisor is a liaison between customer and technician through automotive services and repairs by ascertaining performance problems and service requests. You must be able to make customers feel welcome and confident that their needs are being met.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
- Valid and clean Driver's License
- Must be able to pass a drug screen
- Must be able to stand/walk for long periods of time
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Paid Vacation
- Paid Holidays
- Vision/Dental Insurance
- Life Insurance
About Us
Champion Auto Group is proud to serve North Alabama, South Tennessee area for 36 years.
Our Products include Chevrolet, Chrysler, Dodge, Jeep, Ram and Polaris.
We are a family owned business since 1983 so we put Family Values first in everything we do.
We appreciate our customers and aim to make them customers for life! We also value community and support local business, vendors, suppliers and charitable organizations. We are proud of our A rating from the Better Business Bureau and realize our employees are key to our success and if you share the same values, we welcome you to apply!
We are a drug free work place.
