What are the responsibilities and job description for the Call Center Manager position at Champion Bath?
Overview
We are seeking a dedicated and experienced Call Center Manager to lead our customer service team. The ideal candidate will have a strong background in customer service and supervisory roles, with the ability to manage and motivate a diverse team. As a Call Center Manager, you will be responsible for ensuring the delivery of exceptional service while optimizing operational efficiency.
Duties
- Set appointments for our Outside Sales Team to meet with prospective customers in their homes.
- Oversee daily operations of the call center, ensuring high levels of customer satisfaction through excellent service.
- Supervise and mentor call center agents, providing training and support to enhance their performance.
- Analyze call center metrics to identify trends, improve processes, and implement best practices.
- Develop and implement strategies for effective communication with customers, addressing their needs promptly and professionally.
- Manage scheduling and staffing to ensure adequate coverage during peak times.
- Negotiate with vendors and partners to secure necessary resources for the call center.
- Foster a positive work environment that encourages teamwork and collaboration among staff members.
- Lead project management initiatives aimed at enhancing service delivery and operational efficiency.
- Communicate effectively with upper management regarding performance metrics, challenges, and opportunities for improvement.
Experience
- Proven experience in customer service management or a similar supervisory role within a call center environment.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication skills in English; multilingual abilities are a plus.
- Proficient in analyzing data to drive decision-making processes.
- Experience in project management is highly desirable.
- Ability to negotiate effectively with internal teams and external partners.
- A strong understanding of call center technologies and software is preferred.
Join our team as a Call Center Manager where you can make an impact by leading our customer service efforts to new heights!
Job Type: Full-time
Pay: $71,653.00 - $77,473.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $71,653 - $77,473
