Billing / Customer Service Representative

Job Description

About Us: We are a growing distribution company specializing in industrial packaging (drums, pails, and bottles). We are seeking a dedicated individual with clerical and customer service experience, as well as excellent communication skills, to join our team as a Billing/Customer Service Representative.

Job Description: As a Customer Service/Billing Representative, you will play a crucial role in managing customer interactions and handling billing processes. This position requires attention to detail, computer literacy, and a professional demeanor. On-the-job training will be provided.

Responsibilities:

• Handle all billing for customers
• Invoice to third-party websites
• Follow up with warehouses and documentation
• Ensure required documentation is complete and compliant with regulations and standards
• Interact with customers via phone and email to place orders and answer any questions or needs
• Communicate with purchasing to ensure inventory levels and pricing are accurate
• Assist the sales force with any customer or product information they may need while they are out on the road
• Maintain records of customer interactions and transactions
• Follow all safety policies and procedures
• Perform other duties as assigned

Qualifications:

• Outstanding phone skills
• Two years of customer service experience preferred
• Neat, clean, and professional appearance
• Excellent communication and customer service skills, including the ability to maintain composure under stress
• Strong organizational and problem-solving skills
• Strong time management skills
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Good computer and internet skills, including Microsoft Office suite

Work Schedule:

• Monday through Friday, 8:00 AM to 4:30 PM
• No overtime or weekend requirements

Company Description

Company Overview:

Champion Container is the premier general line packaging container distributor in the Northeast. With seven strategically located facilities, we provide comprehensive packaging solutions to both domestic and international customers. Our diverse clientele spans industries such as chemical, flavors and fragrances, paint, cosmetics, food, agriculture, and pharmaceuticals. From small businesses to Fortune 500 companies, Champion Container is trusted to deliver quality and service at competitive prices.

Join Our Team:

At Champion Container Corp, we are always on the lookout for talented, self-motivated individuals to join our dynamic team. If you are ready to be part of an exciting and growing company, we encourage you to apply through our user-friendly online job application process.

Equal Opportunity Employer:

Champion Container Corp is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.