Member Service Specialist (Teller) - Waynesville, NC

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Job Description Statement

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, and cash advances.  Balances each day’s transactions and verifies cash totals.  Performs specific assigned duties and assists other team members as required.  Ensures that members are promptly and professionally served.

Essential Duties and Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of member transactions and requests.
• Balances daily transactions and verifies cash totals.  Investigates and resolves out-of-balance conditions.
• Proactively identify potential fraudulent transactions and resolutions to complex member issues.
• Accurate and timely completion of required policy and regulatory documentation.

• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and management.

• Complies with all governing regulations, specifically the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements. Understands and complies with all state and federal regulations and laws.
• Performs any and all duties assigned by supervisor.

Job Description & Qualifications

Required Performance Skills/Abilities

• Ability to manage time; coordinate several projects at once; multitask.
• Maintain a professional appearance in accordance with established dress code policy.
• Technological skills and knowledge, including computer literacy.
• Ability to collaborate with all levels and departments of the organization.
• Exceptional attention to detail.
• Ability to effectively communicate both verbally and in writing.
• Maintain positive relationships. Problems or questions are courteously and promptly addressed and resolved.
• Ability to demonstrate flexibility and reliability.
• Analyze situations quickly and objectively, apply appropriate elements of decision-making and determine the proper course of action.
• Possess strong skills in problem solving and critical thinking. Uses sound judgement when making decisions and works well under pressure.
• Travel required between branches, as necessary. Must have reliable transportation and must be able to travel to other branches on short notice or as scheduled.
• Maintain high levels of ethics and integrity.

Education and/or Experience

• High school graduate or equivalent.
• Previous customer service preferred.

Certificates, Licenses, Registrations

• None required.