Insurance Coordinator/Front Desk

Job Summary
The Front Desk Agent serves as the first point of contact for patients and visitors .This role is essential for ensuring a welcoming atmosphere while efficiently managing administrative tasks. The ideal candidate will possess strong communication skills and a solid understanding of dental terminology, insurance verification, and managing dental records.

Duties

• Greet patients and visitors warmly, providing excellent customer service at all times.
• Schedule appointments and manage the front desk calendar to optimize patient flow.
• Verify patient insurance information and assist with insurance claims processing.
• Verifying the patient’s dental and health insurance benefits.
• Explaining insurance benefits to patients.
• Entering data using dental practice management software.
• Generating reports for all activities.
• Posting payments made by patients.
• Following up on non-paid insurance claims.
• Managing late payments and overdue accounts.
• Processing insurance payments and refunds.
• Uploading completed insurance verification forms.
• Monitoring weekly, monthly and quarterly reports to confirm payment from clients and insurance companies.
• Maintain accurate dental records in compliance with HIPAA regulations.
• Handle incoming calls, respond to inquiries, and direct calls to appropriate staff members.
• Process patient check-ins and check-outs efficiently, ensuring all necessary documentation is completed.
• Collaborate with dental providers to ensure smooth operations within the office.
• Maintain cleanliness and organization of the front desk area.

Skills

• Proficient in dental terminology and understanding of dental office procedures.
• Experience with coding practices and familiarity with managed care processes.
• Strong organizational skills with attention to detail in managing dental records.
• Knowledge of insurance verification processes and ability to navigate insurance systems effectively.
• Excellent communication skills, both verbal and written, to interact professionally with patients and staff.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Familiarity with HIPAA regulations to ensure patient confidentiality is maintained at all times.

This position offers an opportunity for individuals looking to grow their careers in the dental field while contributing positively to patient experiences within a professional setting.

Job Types: Full-time, Part-time

Pay: $17.11 - $25.00 per hour

Work Location: In person

Salary : $17 - $25