What are the responsibilities and job description for the Customer Care position at Champion Healthcare Solutions?
Description
Description
From the very beginning, Champion has been 100% focused on medical seating. We pride ourselves in being at the forefront of the industry to provide our customers with innovative, clinically effective solutions that improve performance for both patients and caregivers. We continue to set the standard for medical seating, and partner with healthcare organizations to support the industry’s transformation into an all-inclusive, human-centric experience.
Our Order Entry Specialist is a detail oriented, organized individual that plays a critical role in ensuring customers receive orders on time. As an order entry specialist, you will be responsible for processing orders, ensuring accuracy and efficiency in multiple data entry platforms.
Requirements
Job Responsibilities:
• Accurately input customer orders ensuring all information is correct.
• Supports direct team regarding questions on orders.
• Learning and comparing order ship dates against the production schedule to accurately. change ship dates along with the schedule.
• Sends customer confirmations and advises both internal and external customers on estimated wait times for processed orders.
• Order reporting and collaborating with other departments.
• Process order returns.
• Ensure EDI platform is updated.
Requirements
Requirements:
· High School Diploma or equivalent.
· 1-2 years’ experience with ERP systems (examples: GP, D365, Sales Force)
· Strong organizational skills.
· Excellent listening, verbal, interpersonal and written communication skills.
· Ability to work with people at all levels of the organization.
· Proven ability to pay close attention to detail.
· Must be able to work in a fast-paced environment.
· Proficiency in computer applications (examples: Microsoft Word & Excel and MS Teams).
· Prior experience in data entry a must.
· Ability to successfully learn our product line and parts through on-the-job training.
· Maintain a positive attitude.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
