What are the responsibilities and job description for the Regional Field Service Technician (Northern Cal Region) position at Champion Healthcare Solutions?
From the very beginning, Champion has been 100% focused on medical seating. We pride ourselves in being at the forefront of the industry to provide our customers with innovative, clinically effective solutions that improve performance for both patients and caregivers. We continue to set the standard for medical seating, and partner with healthcare organizations to support the industry’s transformation into an all-inclusive, human-centric experience.
The Regional Field Service Technician is responsible for travelling to various medical facilities to service and repair medical recliners in a company provided vehicle. The technician will take ownership of their customer base and become a trusted partner. This position is full time with a typical weekly work schedule of 4 10-hr days Monday through Thursday, with hours scheduled mostly from the afternoon to late evenings. Overtime hours up to 8-10 hours per week are also possible within those 4 days. Overnight travel may be required from time to time, up to 2 nights per week, with company-paid meals and travel expenses. Some variation in work schedules can occur from time to time, based on customer schedules and business needs.
Responsibilities:
- Position requires self-management to properly meet customer timelines and manage local inventory
- Use iPad to access work orders, use online resources, and prepare service orders to send to Operations Management
- Success in this environment depends on strong, sustained high work ethic
- The goal is to drive service success, give a continuous high level of customer satisfaction, and retain customer loyalty
- High school or equivalent required
- Two years of technical tool use required
- Previous leadership experience, especially in field services or mechanical maintenance, is preferred
- Valid driver's license with clean driving record required
- Ability to travel overnight Mon-Wed in any given week is required
- Must be able to maneuver up to 120 lbs
- Days/Afternoons/Evenings Availability & Travel up to 75% Mon-Thu is required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
