What are the responsibilities and job description for the Customer Service Representative Scotbilt Waycross position at Champion Home Builders Inc?
per hour Based on experience | Waycross, GA, USA | Hourly | Full Time
Champion Home Builders, Inc.
Scotbilt of Waycross, GA
Job Description
Job Title : Customer Service Representative
FLSA Status : Non-Exempt
Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties :
Essential Duties and Responsibilities include the following. Other duties may be
assigned.
Talks with customers by phone to go over the customer list.
Review retailer checkout sheets for items wrong with home when it arrives at the lot.
Guide contractors working for their plant.
Enter service orders into the service system.
Assign correct parts to each item on service order.
File completed work orders.
Maintains fluid communication with homeowners and retailers through the remediation process of addressing service concerns.
Competencies
Must have strong attention to detail
Must provide a high level of customer service
Must have strong communication skills - both internal (Champion) and external (Customers)
Must have a great work ethic
Must live the Champion Operating Principles
Qualifications
Must have working knowledge of Microsoft Office
Previous experience in manufactured / modular housing desired
EEO Statement
Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program
Background check and Drug Screen are required
