What are the responsibilities and job description for the Customer Service Representative - Dresden TN position at Champion Homes?
THERE'S NO PLACE LIKE HOME - JOIN OURS BY APPLYING NOW!
The Service Department seeks a Full Time Customer Service Representative to join our team at the Dresden, TN Plant.
Responsibilities:
- Foster a positive attitude and image for Champion to retailers and homebuyers.
- Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
- Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.
- Interfaces between homeowners, retailers and Champion to resolve warranty issues.
- Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
- Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
- Comfortable multitasking.
- Strong work ethic.
- Manages warranty work using proprietary software.
- Assist in maintaining data base of homeowners and open work orders
Experience, Education, Skills and Knowledge
- Ability to work in a team environment
- Excellent communication skills
- Calm and patient demeanor when working with retailers and homeowners
- Strong attention to detail
- Computer skills including experience with Microsoft Word and Excel
- High School diploma or equivalent
- 2-3 Years Experience in Customer Service
WHAT DO WE OFFER?
Wellness programs, medical, vision and dental plans. Vacation and sick time, paid holidays, 401-K and other benefits.
This job description is not intended to be all inclusive. New team member will also perform other reasonable and related business duties as assigned by Service Manager or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.
WHO IS Champion Homes?
For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.
Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.
Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.
Background check and Drug Screen are required
