What are the responsibilities and job description for the Customer Service Representative position at Champion Motorsports Group?
```Duties```
*In Office
*Monday- Friday
*8:00 AM - 4:30 PM
- Candidates will take inbound calls and emails regarding our products (Mini Bikes, Go Karts, ATV's, etc.) and resolve issues in a timely and effective manner.
-Serve as a primary contact for customer communication and issues, while ensuring the customers' needs are met.
- Process orders, returns, and exchanges accurately and efficiently-Manage the workflow in detail, according to established protocol.
- Conduct outbound calls to follow up on customer inquiries or to provide additional information- Ensure all customer data is entered and updated in our system
- Collaborate with other team members to ensure customer satisfaction.
```Qualifications```
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Strong problem-solving skills and attention to detail
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career advancement. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please apply with your resume and a cover letter detailing your relevant experience.
Summary
As a Customer Service Representative, you will be essential in delivering outstanding support to our clients and enhancing their overall experience. Your core skills in communication, data entry, and phone etiquette will enable you to effectively address customer inquiries and resolve issues promptly. We value your ability to collaborate with other teams and utilize relevant skills such as Microsoft Office and call center experience. By joining our team, you will contribute to our mission of providing exceptional client services and fostering long-lasting relationships with our customers.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16
