Office Manager

• Graduation from an accredited college with a Bachelor’s degree in a human services field or business degree. Work experience in the human services or business field may be substituted.

Company Overview

Champion Services TQC.LLC is a dedicated provider of home and community-based services for individuals with intellectual and developmental disabilities across the DFW Metroplex. Our mission is to empower our clients to achieve their goals and dreams, fostering a fulfilling life through support and education.

Summary

The role of the Office Manager at Champion Services is to oversee the daily operations of the office, including human resources, administrative functions, and basic technology support. This role ensures compliance with regulatory requirements, manages employee recruitment, training, and performance, handles workers' compensation and unemployment claims, and supports office efficiency. The Office Manager will report to the Director of Operations and plays a key role in fostering a positive, organized, and compliant work environment while ensuring quality care and support for both staff and clients.

Responsibilities

Office Administration

• Office Coordination: Manage the day-to-day operations of the office, ensuring all necessary office supplies, equipment, and resources are available to support both administrative and direct care staff.
• Budgeting & Expense Reporting: Assist with tracking office and operational expenses, including supplies, and employee-related costs, while remaining within budget guidelines.
• Communication Management: Serve as the secondary point of contact for internal communications, including phone calls, emails, and correspondence, ensuring timely responses and directing inquiries to the appropriate staff.
• Document Management: Organize and maintain both physical and digital employee files, training certifications, and regulatory documents, ensuring they are up-to-date and easily accessible for audits.
• Event Planning: Coordinate events such as staff appreciation days, team-building activities, and other company events that promote staff engagement and morale.
• Facility Management: communicate and coordinate with maintenance staff regarding physical management of the facility.

Human Resources (HR) Responsibilities:

• Recruitment & Onboarding: Oversee the recruitment process for direct support professionals (DSPs) and other non-managerial staff members, including posting job openings, screening resumes, scheduling interviews, and coordinating the onboarding process for new hires.
• Employee Records Management: Maintain accurate and confidential employee records, including certifications, background checks, and training documents to comply with regulatory requirements.
• Employee Benefits Administration: Assist with the administration of employee benefits programs, including healthcare, and paid time off, ensuring compliance with company policies and regulations.
• Training & Compliance: Coordinate mandatory training for all staff, including CPR, first aid, medication administration, and safety procedures, ensuring compliance with state and federal regulations and enhancing service quality.
• Performance Management Support: Assist in conducting employee performance reviews, tracking progress, addressing performance issues, and offering support for staff development.
• Employee Relations: Act as a point of contact for staff to address concerns, grievances, or workplace issues, providing conflict resolution and fostering a positive work environment.
• Regulatory Compliance: Ensure that all HR practices comply with local, state, and federal regulations, including labor laws, safety regulations, and certification standards.
• Workers' Compensation and Unemployment Claims Administration:

Manage workplace injury reports, file workers' compensation claims, track progress, and ensure compliance with state regulations. Oversee unemployment claims, submit documentation, respond to inquiries, and resolve disputes while maintaining compliance with state and federal laws.

Technology and IT Support Duties:

• Basic IT Support: Provide support for office technology, including computers, printers, and software systems used for scheduling, documentation, and client care, troubleshooting issues and coordinating with IT professionals when necessary.
• Software & Hardware Maintenance: Ensure that essential office software is updated and functioning properly, and assist with the installation or upgrading of hardware as needed.
• Server Data & Security: Ensure important operational data, including employee records, client information, and financial data can only be accessed by designated employees, while ensuring cybersecurity protocols are in place.
• Technology Training: Provide basic training for staff on the use of office technology and software systems to ensure smooth operations and compliance with regulatory requirements.
• Manage Equipment Spreadsheet: manage record of office equipment as well as passwords associated with the equipment.

Qualifications

• Graduation from an accredited college with a Bachelor’s degree in a human services field or business degree. Work experience in the human services or business field may be substituted.
• Prefer 2 years of supervisory experience in any field.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Southlake, TX 76092 (Preferred)

Ability to Relocate:

• Southlake, TX 76092: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000