Field Service Technician II

Job Summary

Field Service Technician I will assist Field Service Technician II in maintaining market(s) which covers multiple sites and reports directly to Lead Technician.

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and service. Also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The Field Service Technician performs the following duties in the field with minimal supervision and coaching.

Responsibilities

• Support the foundation of a positive culture driven on the companies values

• Establish a healthy working rapport and effective communications with all throughout the company

• Complete site inspection as assigned by LT

• Perform work in adherence to safe work practices and procedures and in compliance with applicable standards and specifications. Remain current on all laws pertaining to safe maintenance and repair of car wash equipment

• Troubleshoot reoccurring issues and provide solutions

• Perform periodic scheduled and preventive maintenance on equipment

• Responsible for accurately troubleshooting and repairing chemical, mechanical, plumbing, hydraulic, and pneumatics

• Assist in projects as assigned

• Maintain truck inventory accurately and manage parts inventory according to company policy and procedures

• Complete weekly vehicle inspections

• Attend and participate in all work-related meetings, scheduled inventories and training classes

• Maintain all certifications as required by manufacturers and local/state/federal law

• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations

• Utilize maintenance work order system to complete repair calls, close completed calls, enter resolutions for calls and update calls according to company policies and procedures

• Complete assigned work by required deadline

• Respond to high priority calls according to company guidelines

• Provide sound technical assistance to all team members

• Provide on-site technical training pertaining to use, operation, and maintenance

• May assist in the installation of new car wash equipment

• Maintains tools, test equipment, and materials in a professional manner

• Maintains all company owned and leased equipment in proper condition

• Accurately depicts information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately to supervisor

• Other Car Wash operations and processes are as necessary

Education and/or Experience required for a Field Service Technician

• 3 years field technician experience

• Driven

• Advanced of mechanical, plumbing, hydraulic, and pneumatics

• High and Low voltage electrical knowledge

• Industrial automation

• Car wash maintenance experience preferred

• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities

• Skilled in welding and fabrication

• Excellent organizational and time management

• High school diploma or equivalent preferred

Communication/Language Skills

• Excellent communication skills (written and verbal) are a must

• Ability to read and comprehend documents and follow simple instructions

Technical Competencies

• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

• Ability to read and understand mechanical and electrical schematics

• Understanding of PLC controllers, low voltage control circuits and three-phase power

Physical Job Requirements

• Ability to work outdoors in all weather conditions and seasons

• Work a minimum of 50 hours per week, M-F 7am to 6pm

• Available weekends and holidays when necessary

• Weekly travel between markets, staying overnight as needed (Percent of weekly travel depends on market locations)

• Be on your feet for extended periods of time

• Physically able to bend, stoop, squat, kneel, reach, step to perform job duties

• Ability to carry up to 40 pounds short distances

• Alert and able to maneuver around moving vehicles and equipment