What are the responsibilities and job description for the Burlington - Team Leader position at Champion Xpress Carwash?
Job Summary
Team Leader is responsible for assisting with day-to-day team leading, training, and coaching while maintaining company values, policies, culture, and brand standards at all times. Team Leaders must adherence to company principles, values, and policies to deliver high levels of customer service. This position is also eligible for cash and digital tips.
Responsibilities
- Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
- Assist with the coaching, training, and development of new and existing staff.
- Ensuring the right thing is done at all times for our customers and fellow teammates
- Lead the team in absence of the Site Leader & Assistant Site Leader
- Provide excellent customer service at all times to ensure guest satisfaction.
- Follow all procedural, operational, and safety guidelines.
- Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
- Ensure all equipment and mechanicals are working to their optimum capability.
- Inform Leadership of equipment or mechanical issues immediately.
- Drive sales, memberships, loyalty programs.
- Respond to/relieve congested areas due to fluctuations in business flow.
- Maintain overall site appearance/equipment /Brand Standards.
- Ensuring the right thing is done at all times for our customers and fellow teammates.
Duties
- Safety Adherence
- Team Presentation
- Daily Reporting
- Process Training
- RolePlay Leader
- Task Leader
- Receive packages
- Daily Cleaning Checklist
- Incident Claim Initial Contact
- Tier 1 Mechanical Solutions
Skills and Education Requirements
- Excellent organizational and time management skills.
- High school diploma or equivalent preferred.
- Related management experience preferred
- Excellent verbal and written communication skills.
- Physical Job Requirements
- Ability to work outdoors in all weather conditions and seasons
- Is willing to work a 40 hours per week including weekends and holidays
- Be on your feet for extended periods of time
- Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
- Ability to carry up to 40 pounds short distances
- Alert and able to maneuver around moving vehicles and equipment
