What are the responsibilities and job description for the Call Center Specialist position at Champions Group Holdings?

Are you passionate about delivering outstanding customer service? We're looking for enthusiastic Call Center Specialists! Join Service Champions, and you'll be the friendly voice helping our clients navigate their needs and ensure they have a seamless and enjoyable experience.

As a Call Center Specialist, you'll promptly and professionally engage with clients, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!

What you'll be doing :

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

What we're looking for :

3-5 years of Call Center experience preferred

HVAC & Plumbing Industry experience is a plus

Ability to talk and type accurately; typing speed of at least 45 wpm

Dedicated to providing superior client service

Ability to manage multiple priorities within a fast-paced environment

Strong judgment skills to make sound business decisions

Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus

Bilingual Spanish is a plus

Consent to a pre-employment background check

Physical Requirements

Regularly required to sit; use hands to handle or feel and type

Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues

Frequently required to reach with hands and arms

Occasionally required to stand; walk and stoop, kneel, crouch, or crawl

May lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

SCCP

Pay Range

20-$24 USD

About Champions Group :

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, Jet, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Champions Group Privacy Policy

Salary : $20 - $24

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