What are the responsibilities and job description for the Service Manager position at Champlain Valley Equipment?
Service Manager — Waterloo, NY
Waterloo, New York agricultural and light industrial equipment business headquartered in Vermont seeking full-time Service Manager responsible for all aspects of running the Service department. Duties include, but are not limited to, coordinating customer, warranty, and internal work, managing a team of service technicians, a service writer, and a driver, and ensuring that the department operates smoothly and profitably. Our Service Managers represent the whole company and our brand in prominent and significant settings.
Dealership hours are 8:00 am to 5:00 pm Monday through Friday and 8:00 am to noon on most Saturdays.
CVE provides competitive compensation, performance-based bonuses and profit-sharing, wellness programs, 401(k), clothing allowance, employee discounts, life insurance, health insurance, and other benefits.
Tasks
- Formulate, implement, and monitor an operating plan for the department
- Drive Service department sales via superior customer satisfaction, quality work, and various promotional tools
- Formally evaluate each departmental employee annually to ensure individual objective attainment
- Coach and train employees to enable them to improve and grow in their roles
- Communicate effectively with customers regarding Service work to be performed and collection of payment
- Develop an ongoing program for recruiting new Service Technicians
- Provide and encourage a culture of personal development and career advancement with each employee
- Resolve potential conflicts regarding Service work that has been performed and make decisions about possible write-downs
- Determine schedules, sequences, and assignments for work activities based on personnel's work priority and skill
- Arrange for the continued education and career growth of all departmental employees
Must-haves
Candidate must have excellent communication skills, be able to think independently, and have fundamental computer skills. We are willing to train the right person.
