What are the responsibilities and job description for the Expo || Food runner position at Chandi Hospitality Group?
Description of Job Responsibilities
Greet and make all guests feel welcomed to the restaurant.
Stock condiments and bread.
Communicate to kitchen if ticket times are slow.
Work with Chef to ensure food quality and presentation is meeting high standards.
Assist guests with requests after delivering food.
Keep area clean according to Board of Health standards.
Attend team briefings when relevant.
Present a clean and professional appearance at all times.
Maintain a friendly, cheerful and courteous demeanor at all times.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Promote amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Training
Complete with a passing score: Onboarding, Guest Services and Sexual Harassment Prevention training programs.
Complete training on ticket printer.
Complete training on safe lifting procedures.
Complete training on proper cutting and knife usage procedures.
Complete training on bloodborne pathogens.
Complete training on food safety/contamination/cross contamination prevention.
Complete training on prevention of slips/trips/falls in the food prep and service area.
Operational Safety
In the event of an emergency, the employee will follow the Emergency Action Plan.
Accidents or incidents that the employee either witnesses or is involved in must be reported immediately or no later than the end of the work day to the employee’s supervisor.
Concerns related to EPLI issues (Employment Practices/Liability Insurance), hostile work environments, sexual harassment, etc. should be brought to the attention of the employee’s supervisor or the general manager.
Perform other duties as assigned.
Position Competencies
Description of Job Competencies
Competency: Guest Focused
Warmly greet guests using the guest’s name at least once during the greeting.
Create an environment that makes all guests feel appreciated and well-served.
Anticipate and meet or exceeds guest’s needs.
Follow up in a timely manner on any guest issues or complaints.
Provide clear and accurate directions.
Use knowledge of hotel/resort amenities to sell those services to guests.
Thank the guest by name whenever possible.
Know when to ask a manager to assist in dealing with upset guests.
Competency: Communication
Communicate in a friendly and articulate manner with guests and co-workers.
Demonstrate respect and politeness to guests and co-workers.
Listen with compassion.
Ask questions to guide the customers in meal selection.
Ask appropriate questions to determine any cause of guest dissatisfaction.
Know what can be resolved without manager assistance; know when to ask a manager to assist with a guest complaint.
Avoid allowing harsh words or strong negative comments to affect personal composure.
Use professional language.
Competency: Professionalism
Conduct all aspects of the job with a professional demeanor.
Meet company standards for dress, hair, nails and personal hygiene.
Be punctual and dependable.
Adhere to company values, policies and procedures.
Strive for perfection.
Competency: Enthusiasm
Demonstrate an eagerness to learn.
Exhibit a passion for the work.
Maintain a positive attitude even when stressed.
Go the extra mile when asked.
Competency: Show Sensitivity
Relate well to all people regardless of their cultural background.
Act with sensitivity to issues that may involve other people’s feelings.
Make all guests and employees feel welcomed and respected.
Qualifications
Description of Job Qualifications
Education
High school diploma or GED
Skills and Experience (Essential)
At least 18 years of age
Must be able to speak, read and write English and have basic food/beverage knowledge
Skills and Experience (Preferred)
One year experience in the hospitality or restaurant industry
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