Parking Supervisor

JOB OVERVIEW

Chandler & Campbelle Investment Group, in partnership with ABM Aviation, is seeking a dedicated and experienced Parking Attendant Supervisor to oversee our parking attendants at Memphis International Airport. This is a working supervisor position where you will be required to work a set shift while also handling supervisory responsibilities.

As a Parking Attendant Supervisor, you will play a critical role in ensuring the smooth operation of our parking services, leading by example, and providing support to our team to deliver exceptional customer service.

DUTIES AND RESPONSIBILITIES

• Supervise and manage a team of parking attendants, ensuring they adhere to company policies and procedures.
• Work a set shift while also performing supervisory duties, including assisting with day-to-day operations.
• Create and manage employee schedules, ensuring adequate coverage based on business needs.
• Handle employee matters, including performance issues, counseling, and conflict resolution.
• Train new employees and provide ongoing coaching to ensure high standards of service.
• Attend management meetings with airport authorities and other stakeholders.
• Issue employee counseling statements, uniforms, and other necessary memos and documents.
• Maintain and monitor the weekly budget, ensuring expenses are within approved limits.
• Ensure all employee timecards are accurately updated and approved.
• Adjust scheduling based on operational needs and business demands.
• Conduct on-site hiring to maintain adequate staffing levels.
• Drive airport-owned vehicles through parking areas to count available vehicle spaces and assist with operations as needed.
• Assist with customer service duties, including jump starts, vehicle lockouts, and other related tasks.
• Ensure the cleanliness of airport-owned vehicles and report any maintenance issues to management immediately.
• Maintain a positive and professional demeanor while interacting with customers, employees, and airport personnel.
• Perform other duties as assigned by management.

SKILLS AND QUALIFICATIONS

• Proven experience in a supervisory or leadership role, preferably in a customer service or parking operations environment.
• Strong organizational and time-management skills.
• Ability to create and manage employee schedules effectively.
• Excellent communication and interpersonal skills, with the ability to handle employee relations matters professionally.
• Ability to work a set shift while managing supervisory responsibilities.
• Must possess a valid driver's license with no suspensions.
• Ability to obtain a TSA-issued badge, which requires a clean criminal record.
• Must pass a drug screening prior to employment and always remain drug-free during employment.
• Must be able to stand and walk for long periods of time.
• This is an outdoor position. Must be able to work outdoors in all types of weather.
• Strong attention to detail and the ability to work efficiently in a fast-paced environment.