What are the responsibilities and job description for the Passenger Assist Supervisor position at Chandler & Campbelle Investment Group?
Job Title: Passenger Assist Supervisor
Location: Nashville International Airport (BNA)
Employer: Chandler & Campbelle Investment Group (CCD) in partnership with ABM Aviation
Compensation: [Hourly/Salary Rate]
Job Summary:
Chandler & Campbelle Investment Group (CCD), in partnership with ABM Aviation, is seeking a Passenger Assist Supervisor to oversee the daily operations of the Passenger Assist Agents at Nashville International Airport (BNA). The Supervisor will ensure that the passenger assistance team provides exceptional customer service and a seamless travel experience, particularly in the Satellite and C Concourse areas. This role requires strong leadership, problem-solving skills, and a commitment to ensuring compliance with airport and ADA (Americans with Disabilities Act) regulations.
Key Responsibilities:
Supervision & Leadership:
- Oversee and support Passenger Assist Agents to ensure efficient and high-quality service.
- Train, mentor, and develop staff on customer service, safety procedures, and ADA compliance.
- Ensure proper staffing levels and coordinate team assignments to meet operational demands.
- Address and resolve any performance or customer service issues.
- Conduct regular performance evaluations, coaching, and disciplinary actions as needed.
Operations & Coordination:
- Ensure Passenger Assist Agents are effectively assisting travelers in navigating the airport, boarding shuttles, and handling luggage.
- Monitor the deployment of personnel and adjust schedules to meet service needs.
- Work closely with airport management, airlines, and other stakeholders to ensure a smooth flow of passenger assistance operations.
- Ensure all team members have the necessary tools, such as wheelchairs, radios, safety vests, and ramps.
Customer Service & Compliance:
- Ensure all team members uphold the highest level of customer service and professionalism.
- Assist in resolving passenger concerns or complaints in a timely and effective manner.
- Maintain compliance with airport security regulations and ADA standards by overseeing proper use of ramps and mobility assistance.
- Conduct regular inspections to ensure safety protocols and service standards are met.
Requirements:
? Leadership Experience: At least 1 year of supervisory experience in a professional setting.
? Customer Service Focus: Strong ability to manage and enhance passenger experiences.
? Problem-Solving Skills: Ability to handle escalations and ensure smooth operations.
? Attention to Detail: Ensure compliance with safety regulations and ADA guidelines.
? Communication Skills: Must be fluent in English (spoken and written) with the ability to effectively train and direct team members.
? Physical Stamina: Must be able to stand, walk, and assist passengers for extended periods, including lifting and carrying luggage as needed.
? Security Clearance: Must be able to obtain a SIDA (Security Identification Display Area) airport-issued badge (clear background required).
? Education: High school diploma or equivalent required.
? Technology Skills: Ability to use basic administrative tools, scheduling software, and communication apps.
Why Join CCD?
- Competitive Pay & Benefits
- Career Growth Opportunities
- Work in a Dynamic Airport Environment
- Make a Positive Impact by Assisting Passengers
If you are a strong leader with a passion for customer service and airport operations, we invite you to apply for this exciting opportunity!
