Online Student Success Mentor 24/25 SY

CHANDLER UNIFIED SCHOOL DISTRICT

JOB DESCRIPTION

CLASSIFICATION:  GENERAL OFFICE                                                                                                                 

TITLE:                     ONLINE STUDENT SUCCESS MENTOR

CALENDAR:             2611

SALARY:                  Grade 111

Job Goal:

Perform clerical work involving the following of standardized procedures in an assigned area

Minimum Qualifications:

• High School diploma or equivalent including courses in business related subjects
• Some previous clerical experience required
• Ability to type at an acceptable rate of speed and to operate standard business machines, including computer terminal
• Ability to work well with students, parents, staff and others
• Flexibility to work in assigned areas and possesses required knowledge and skills
• Knowledge of and adheres to all policies, regulations and rules

Core Job Functions:

• Counsel students concerning the decision to enroll in an online course or courses
• Maintain communication with parents, counselors and administration as necessary
• Establish contact with and maintain regular communication with online instructors
• Establish rapport with students and encourage students to succeed academically
• Advocate for online students in working with course providers and instructors
• Serve as the liaison in resolving issues between students and online instructors
• Assist students in developing an individualized work schedule for each online course
• Ensure students complete courses in a timely manner based on their ability
• Encourage and support students as they gain the skills and knowledge necessary for success
• Provide a trusting environment where students can share their thoughts

Core Values / Skills / Professional Qualities:

• Excellent verbal and written interpersonal communication and conflict management skills
• Ability to inspire students to devote time to their online courses and actively participate
• Ability to organize work and handle multiple tasks simultaneously
• Ability to keep and maintain accurate and detailed reports and records
• Ability to work in a culturally diverse environment – face-to-face and online
• Proficient in trouble shooting lower level technology problems
• Highly Motivated with excellent verbal and written communication, and problem solving skills
• Ability to work through and accept change internally and externally
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding time frames
• Ability to work collaboratively with colleagues and staff to create a high-quality results driven, team oriented environment
• Willingness and ability to work flexible hours

Physical Requirements – Office

Positions in this classification typically require: stooping, kneeling, crouching, standing, walking, sitting, finger or manual dexterity, repetitive finger motion, speaking, hearing, seeing (with correction), focusing ability, or other factors applicable for the job.   Employees may be subject to travel, odors, dusts, poor ventilation, workspace restrictions, and loud noises. Employees may be required to lift or exert up to 20 pounds of force to move objects occasionally, and up to 10 pounds of force to move objects frequently.   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $20 - $21