Market Director, South Florida (Miami)

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a FBB Market Director to join our team in South Florida. Responsibilities include leading and developing a team of Boutique Directors across multiple states, with a focus on owning and driving the business through creation of a high-performance and brand-focused culture, with an exceptional client and employee experience leading to increased sales and loyalty.

What impact you can create at CHANEL:

Retail Leadership & Team Development:

• Recruit, coach, and develop a team of Boutique Directors and build appropriate succession plans. Provide a key focus on elevation of leadership capabilities across the boutique management team
• Support Boutique Directors in recruiting, coaching, and developing boutique teams
• Assist in implementing performance feedback, coaching and succession plans
• Conduct regular market visits to maintain visibility into day-to-day operations and team development
• Partner with the Education team to execute training initiatives for retail teams
  
  
  

Client Experience & Development:

• Support the execution of client experience programs, services, and events
• Ensure brand standards are maintained across all locations
• Assist in identifying community engagement opportunities and brand partnerships
• Gather client insights and best practices to share with corporate teams
• Support F&B in Fashion
  
  
  

Financial &Operations Performance:

• Monitor key KPIs such as sales, traffic, and conversion to identify trends and opportunities
• Partner with Boutique Directors to implement business-driving strategies
• Support P&L management of boutique expenses and adherence to company policies
• Ensure operational excellence for boutiques, including enforcement of policies, internal control procedures, audit and inventories, support for planning and execution of new store openings and events, and scheduling fairness and optimization
  
  
  

You are energized by:

• The history and heritage of The House of CHANEL
• People leadership and development
• Fostering a meaningful client experience centered around inclusion and connection
• Building collaborative partnerships and relationships
• Being comfortable in the middle of complexity and ambiguity
• Multi-tasking within projects in a dynamic, fast paced environment
• Creativity and innovation by testing, learning, and taking new risk
  
  
  

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
  
  
  

 Position Logistics:

• Bachelor’s Degree preferred
• Strong analytical and communication skills
• Strong computer skills, particularly in Microsoft Suite
• Prior leadership experience
• 7 years of relevant experience
• Home office set up, travel to points of sales/corporate offices
• Travel requirement of approx. 50% - 75%
• Ability to lift 40 lbs.
• Must possess a valid driver’s license
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
  
  
  

Compensation:

• The anticipated base salary range for this position is $133,000 through $167,700. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
  
  
  

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
  
  
  

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
  
  
  

CHANEL Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
  
  
  

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
  
  
  

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
  
  
  

Fondation CHANEL:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   
• For more information, please navigate to the Fondation CHANEL website here.
• CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.