What are the responsibilities and job description for the Concrete Dispatcher (Greensboro, NC) position at Chaney Enterprises?
ESSENTIAL RESPONSIBILITIES AND DUTIES
Summary/Objective:
The Dispatcher is responsible for receiving, accurately entering and processing customer orders for concrete while ensuring quality service and the timely delivery of ordered products.
Essential Functions:
- Receive customer orders over the phone for shipment of concrete. Enter customer orders in computer system and ensure information is entered accurately to avoid erroneous deliveries and errors.
- Review information with customer to ensure sufficient quantities and materials are ordered. Verify delivery dates and times, delivery addresses, directions and any special instructions are accurate.
- Educate customers on products and make recommendations. Provide customers with the company website for valuable customer tools and resources.
- Process COD orders which includes quoting prices and quantities according to zones. Verify and approve all necessary information for credit card charges. Process credit card sales through telecheck machine.
- Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
- Monitor daily KPI dashboards.
- Troubleshoot customer complaints and provide an appropriate resolution to the problem. Document and if necessary elevate to Manager and/or other appropriate manager (Sales, Operations, CCO, Safety) for resolution and follow-up.
- Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
- Assign delivery professionals to specific jobs. Dispatch trucks to appropriate plants and delivery sites. Forward information to plant for filling orders.
- Monitor truck activity to maintain timely schedules and delivery of orders. Develop schedules for next assignments so that trucks are dispatched based on availability.
- Other duties as assigned.
Non-Essential Functions:
- Maintain customer relations with all customers.
- Perform miscellaneous administrative functions as required.
- Assist Customer Service Representatives as needed.
JOB SPECIFICATIONS
Work Environment:
- Work time will be indoors/office.
- Noise level will be moderate.
Physical Demands:
- Sit approximately 8 hours per day.
ADDITIONAL QUALIFICATIONS
Experience:
- Previous experience in a logistics or dispatch environment.
Special Skills:
- Written communication, verbal communication, and basic mathematical skills.
- Ability to use a computer including Microsoft Office, Dispatch system.
- Data entry skills.
- Excellent interpersonal skills.
- Ability to work in a high-stress, fast-paced environment.
- Able to read maps and provide written and verbal directions. Familiar with on-line tools for maps and directions.
- Excellent organizational skills.
- Must be able to identify and resolve problems in a timely manner.
Certifications:
- N/A
Industry Related Experience or Skills:
- Background in concrete, sand and gravel or transportation (preferred).
Education Required: High School
Preferred Education: N/A
Bilingual in Spanish Preferred: Yes
