Counter Salesclerk

ESSENTIAL RESPONSIBILITIES AND DUTIES

Summary/Objective:

The Counter Salesclerk is responsible for all aspects of the front counter sales and customer service within retail stores.

Essential Functions:

• Greet and assist customers: Welcome customers and help them with product inquiries, offering knowledgeable advice on masonry, building materials, tools, and other products.
• Process transactions: Handle customer orders, invoicing, and payments, whether in-store, by phone, or online.
• Provide estimates and quotes: Offer product estimates and quotes based on building plans or a bill of materials.
• Stay informed about inventory: Keep up-to-date with the store's product inventory, hardware, tools, and other building supplies to provide accurate advice and suggest complementary products.
• Restock and check inventory: Assist in maintaining inventory levels by restocking shelves, checking for shortages, and helping with product counts.
• Promote deals and upsell: Inform customers about special deals, discounts, or new products, and encourage additional purchases to increase sales.
• Maintain sales floor: Ensure the sales floor and product displays are organized, clean, and visually appealing to customers.
• Resolve customer issues: Address and resolve customer complaints, returns, or exchanges in a professional manner.
• Collaborate with teams: Work closely with the warehouse team, purchasing department, and management to fulfill orders and ensure smooth store operations.
• Coordinate deliveries: Arrange the efficient and safe delivery of products from the plant to the customer's location.
• Follow safety protocols: Adhere to all safety protocols related to handling building materials and operating equipment like forklifts if required.
• Comply with safety rules: Understand and follow all safety rules set by the company and regulatory agencies and report any potential or current safety issues to the manager and Safety Department immediately.
• Wear PPE: Wear the required personal protective equipment (PPE).
• Follow environmental regulations: Adhere to environmental regulations and clean up any excess material that could cause environmental problems.
• Perform other duties: Carry out other duties as assigned.

Non-Essential Functions:

• Fill in for colleagues as needed.

JOB SPECIFICATIONS

Days required: Monday – Friday

Shift: 7:30am – 4:30pm, Monday - Friday ; 7:00am – 5:00pm Occasional Saturdays

Work Environment:

• Work time will be split between indoors/office and outdoors/field.
• Noise level will be low to moderate.

Physical Demands:

• Lift a maximum weight of 100 lbs. on occasion, repetitively lift 50 lbs., carry approximately 50 lbs., and push/pull approximately 150 lbs.
• Reach overhead and reach away from the body.
• Walking or Standing up to 8 hours per day; Sitting up to 5 hours per day.

ADDITIONAL QUALIFICATIONS

Experience:

• Minimum of 3 yrs experience in construction, masonry or build materials sales.

Special Skills:

• Written communication, verbal communication, and basic mathematical skills.
• Demonstrated ability to work with computers and Microsoft Office Suite.

Certifications:

• Forklift experience (preferred).
• Loader experience (preferred).

Industry Related Experience or Skills:

• Construction related work experience.
• Knowledge of hardscapes.

Education Required: High School or equivalent.

Preferred Education: AA degree in construction related field

Bilingual in Spanish Preferred: No

Why Join Us?:

• Employer sponsored medical, dental and vision plans.
• Employer paid life insurance and disability.
• Paid Time Off (PTO).
• 401(k) plans or employer-funded pension plans or incentive plans.
• Company Profit Sharing.
• Paid Holidays.