What are the responsibilities and job description for the IT Support Analyst (Burlington, NC) position at Chaney Enterprises?
Job Description
Job Description
Summary / Objective :
The IT Support Analyst works cooperatively as a part of the team to provide excellent customer service and provide customer-focused technical support to our end users.
Essential Functions :
- Reviews incoming helpdesk tickets in a timely manner and provides timely response and updates.
- Evaluates and prioritizes service requests and incidents and assigns them appropriately.
- Identifies, researches and resolves end user problems related to the user's computing environment.
- Repairs and upgrades computer hardware as required.
- Escalates problems to others in IT as necessary.
- Supports peripheral equipment such as printers, mice, keyboards, etc.
- Workstation set-up, configuration and installation of hardware and software.
- Performs basic Active Directory duties, including password resets, new accounts.
- Supports mobile phones and tablets.
- Other duties as assigned.
Non-Essential Functions :
JOB SPECIFICATIONS
Work Environment :
Physical Demands :
ADDITIONAL QUALIFICATIONS
Experience :
Special Skills :
Certifications :
Industry Related Experience or Skills :
Education Required : Bachelor’s Degree in computer science or information technology related field; however any combination of training, education and experience which provides similar knowledge, abilities and skills may be considered.
Preferred Education : College / Undergrad
Bilingual in Spanish Preferred : Yes
