What are the responsibilities and job description for the Community Liaison - Intake & Referral Coordinator position at Change Health Systems I?

Job Description

Do you want a job where you can use your work experience while making a positive difference in people’s lives? As Community Liaison - Intake & Referral Coordinator, for an OMHC in Washington County Area, you will manage the referral pipeline of current and prospective clients, working directly to manage the client intake process. You serves as a liaison with other mental health providers, referral sources, local and state governing bodies, as well as other CHS Inc programs and various community organizations. Represents CHS Inc. at all required meetings.

This position is target driven and will leading the marketing and intake into all programs of the organization.

Understanding of community, existing programs and service gaps within community.
Must possess the ability to build relationships with community stakeholders , establish viable relationships, drive accountability within CHS and external communities initiatives
Manage prospective client and referral agency inquiries and provide information regarding available programs and services
Manage the front office referral line phone calls and website referral system inquiries
Facilitate an immediate response by each caller’s requests / inquiries to respective location and / or program.
Maintain and update the client database with prospective referrals and their statuses
Facilitate the determination of each client’s financial viability Identify all types of funding possibilities including primary, secondary, and ancillary insurances, as well as any possible “red flags”
Complete and process intake form, notify evaluator, and send documents for database input
Distribute records and other documents to appropriate staff for clinical and medical approvals, track and document status of such approvals
Develop, establish, and maintain relationships with potential referral sources
Serve as marketing and brand ambassador for CHS, creating relationships with other OMHC agencies, state & federal human services agencies
Keep program and site directors abreast of all community engagements and creative ways to ensure client & referral pipelines remains engaged.
Link individuals to community resources and peer support to promote community integration.
Market PRP, OMHC, SUD, IOP, programs to establish community partnerships and referrals
Quality Assurance responsibilities- ensuring client and employee case records meet COMAR standards
Assist in compliance reviews, general risk assessments, and other safety assessments to support Audits, safety and quality management.

Qualifications :

High School diploma or equivalent required; Bachelor’s degree preferred

2-4 years human services experience required; OMHC, PRP, Substance abuse field experience preferred

A combination of education and experience that provides equivalent proficiency in the areas of responsibility may be substituted for the above education and experience requirements

Experience and general knowledge regarding Medicare, Medicaid insurance as it relates to the OMHC field

Experience in Electronic Medical Records (Celerity preferred) and Advanced Microsoft Office

Detail-oriented team player with ability to multitask

Ability to work in high volume fast passed organization

Demonstrated skills in communication, problem-solving, and data entry

Well-organized and responsible

Ability to build relationships and serve as community liaison in the Baltimore City & Washington County Area

Excellent negotiation, interpersonal, analytical, oral, and written communication skills. Ability to effectively interact with board members, community leaders, professionals, and staff. Knowledge of professional standards and ethics for various disciplines.

Why Join Us?

Full compensation / benefits package for employees working 30 hours / week

401(k) with company match

Paid time off, holiday pay, annual bonus plan (merit pay)

Important work adding value to the organization’s mission alongside a great team of coworkers

Equal Opportunity Employer, including disability / vets

Job Type : Full-time

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Community Liaison - Intake & Referral Coordinator

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