Impact Program Manager

We Are Change Please 

Change Please is an award-winning social enterprise on a mission to end homelessness through coffee. 

We Help Change Lives 

By equipping individuals with in-demand skills, competitive wages, stable housing, and wrap-around support, Change Please empowers people to achieve independence, self-sufficiency, and pride. Our proven workforce development model transforms lives and communities, one cup of coffee at a time. 

If you’re passionate about challenging stereotypes, breaking down barriers, and creating opportunities for marginalized communities, join us in making a tangible difference. 

Role Objective 

We’re seeking an Impact Program Manager to lead the expansion of our workforce development model in Charlotte . You will oversee impact operations ensuring that individuals experiencing homelessness or barriers to work can transition into stable employment and independence. 

This role offers a unique opportunity to build relationships, support trainee journeys, and drive meaningful change on a regional scale. 

Responsibilities 

Partnership Development 

• Build and maintain relationships with referral partners, including charities and local government agencies, to source trainees. 
• Advocate for the Change Please mission and cultivate a network of employers committed to hiring program graduates. 

Trainee Recruitment and Support 

• Evaluate and recruit suitable trainees through collaboration with referral partners. 
• Coordinate and deliver essential workshops, such as job readiness, barista training, and professional communication skills. 
• Provide individualized support to trainees facing challenges, leveraging external resources as needed. 

Program Delivery 

• Lead the onboarding and training journey for trainees, from intensive 2–4 week sessions to a 6-month program timeline. 
• Collaborate with trainers, volunteers, and team members to ensure the successful delivery of program components. 
• Monitor trainee progress and troubleshoot barriers to success. 

Employment and Retention 

• Identify and secure job placements, internships, or paid work experiences for program graduates. 
• Partner with employers to support trainee retention through education and resources. 

Key Skills and Attributes 

• Mission-Driven: Passionate about working with marginalized populations and driving social change. 
• Relationship Builder: Proven ability to develop partnerships with referral organizations, community groups, and employers. 
• Organized and Adaptable: Thrives in a fast-paced, dynamic environment with strong project management skills. 
• Empathetic and Resourceful: Experience providing tailored support to individuals with complex needs. 
• Training Expertise: Knowledge of job skills training and placement for nontraditional populations is highly valued. 
• Team Player: Collaborative mindset and positive attitude when engaging with internal and external stakeholders. 

Compensation and Benefits 

• Salary: $75,000 - $80,000 annually for full time role. 
• Benefits: Comprehensive medical, dental, and vision coverage for full-time employees. 
• Paid Time Off: Generous unlimited PTO policy. 
• Flexibility: Full-time or part-time options, depending on location and candidate fit. 

Location 

• This role requires on-the-ground presence in Charlotte.

How to Apply 

To apply, please send your resume and a cover letter to lina.j-c@changeplease.org . In your cover letter, share why you’re passionate about the Change Please mission and how your experience aligns with the role. 

Equal Opportunity Employer 

Change Please is committed to fostering a diverse and inclusive workplace. We encourage individuals from underrepresented communities or with lived experience to apply. Together, we can create meaningful opportunities for all.