What are the responsibilities and job description for the Technical Communication Specialist position at Changeis?
Technical Communications Specialist - Washington DC
We are seeking a highly skilled and experienced Technical Communications Specialist to manage and enhance our technical writing and communication efforts within the Human Resource Management Front Office. The ideal candidate will be a subject matter expert in creating, editing, and managing complex communication materials, ensuring clarity, consistency, and alignment with organizational goals.
Key Responsibilities:
Manage complex communication activities and oversee the development, execution, and continuous improvement of communication documents and strategies.
Ensure all documentation aligns with organizational communication frameworks, branding guidelines, and quality standards. This includes overseeing the design, development, and implementation of materials for various stakeholders.
Develop, promote, and execute communication activities in alignment with the organization’s strategic communication plan, ensuring timely delivery according to Front Office guidance.
Work closely with management at all levels and various programs to gather and synthesize relevant data from internal and external sources, ensuring effective communication strategies.
Support the identification of necessary information and determine the best format for presenting that information to different audiences.
Write, edit, and coordinate the development of various communication products, including newsletters, reports, executive speeches, presentations, and web content, ensuring consistency of messaging.
Prepare content for communication events and provide review and edits for materials to ensure clarity and consistency of messaging across all communication vehicles.
Utilize advanced writing and editing techniques to develop high-quality documentation for a variety of formats such as text, audio, graphics, or multimedia. Ensure all documentation is clear, concise, and easily understandable.
Oversee version control, establish quality assurance processes, and manage document changes to maintain accuracy and consistency throughout the documentation lifecycle.
Coordinate with internal and external stakeholders to ensure documentation is accurate, aligned with organizational standards, and reflects the necessary approvals.
Develop strategies for leveraging the best medium and content to ensure documentation is impactful and serves the needs of the organization.
Maintain records of decisions and prepare materials for management review, ensuring proper documentation and version control protocols are followed.
Desired Experience and Skill Set:
Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote), Adobe Pro, Visio, and SharePoint.
Expert-level writing and editing abilities, with an emphasis on clear and concise communication. Proficiency in creating content for diverse platforms such as reports, articles, executive speeches, and websites.
Ability to quickly understand complex technical concepts and transform them into accessible, user-friendly documentation across various formats (e.g., text, graphics, presentations).
Strong verbal and written communication skills to engage with senior leadership, subject matter experts (SMEs), and cross-functional teams.
Ability to manage time-sensitive and highly visible materials, balancing multiple projects simultaneously while maintaining high standards.
Familiarity with the FAA/ATO (Federal Aviation Administration/ Air Traffic Organization) is preferred.
Willingness to sign a non-disclosure agreement (NDA).
Required Skills:
Expertise in writing, editing, and coordinating communication content for diverse audiences and platforms.
Ability to work across various teams and levels of management to gather information and align communication efforts.
Ability to implement version control, document management systems, and ensure the accuracy and clarity of all communication materials.
Expertise with technical tools such as Microsoft Office Suite, Adobe Pro, Visio, SharePoint, and other documentation and collaboration platforms.
