What are the responsibilities and job description for the Client Support Representative position at Channel Focus?
We partnered with a telecommunications brand to provide accessible communication tools to all of our local customers. Our Client Support Representatives play an integral part in allowing customers to better navigate their communication and wireless needs. As a Client Support Representative you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll in our wireless services. If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with our team is for you!
Responsibilities as a Client Support Representative :
- Welcome new customers and provide an overview of AT&T’s wireless services, account set up process, and ensure that the consumer are eligible for products
- Maintain high levels of confidentiality with sensitive customer information
- Act as the primary point of contact responsible for handling all sales cycles
- Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
- Utilize provided tools and resources to effectively educate consumers on the benefits provided by AT&T and their new services to customers
Qualifications as a Client Support Representative :
Perks of a Client Support Representative :
LI-Onsite
