MEMBER ENGAGEMENT SPECIALIST

Description

BENEFITS THAT BENEFIT YOU

• FREE Family Gym Membership and Program Discounts
• Education Assistance Program Up To $1,500 per year 
• YMCA Retirement Fund
• Paid Sick Leave
• Flexible Schedule

Commitment To Inclusion

At the Channel Islands YMCA, diversity and inclusion are at the heart of our mission. We are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.

What does a Member Engagement Specialist do?

The Member Engagement Specialist at the Channel Islands YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Engagement Specialist responds to member and guest needs and promotes memberships and programs.

• Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
• Engage members and manage and monitor recruitment and retention tracking and reporting
• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
• Generate new prospective members through collaboration with Program Coordinator/Director
• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
• Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
• Ensure knowledge of YMCA programs and assist with program enrollment
• Follow check-in and service procedures
• Follow cash management and receipting procedures
• Handle telephone reception
• Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
• Stock work areas with forms and stationary supplies
• Be proactive with information and knowledge of all program information and changes
• Complete opening and closing building procedures
• Provides exceptional customer service and fosters connections with members

Qualifications

• Must be at least 18 years old
• High School Diploma or equivalent
• Previous customer service experience preferred
• Complete required certifications within 30 days of hire
• Complete all required Branch and Position specific trainings as required within two weeks of hire
• Ability to obtain a criminal record clearance

Salary : $1,500