What are the responsibilities and job description for the MEMBER ENGAGEMENT SPECIALIST position at Channel Islands YMCA?
Job Details
Level: Entry
Job Location: San Luis Obispo County YMCA - San Luis Obispo, CA
Position Type: Part Time
Salary Range: $16.50 - $18.00 Hourly
Job Shift: Any
Description
BENEFITS THAT BENEFIT YOU
- FREE Family Gym Membership and Program Discounts
- Education Assistance Program Up To $1,500 per year
- YMCA Retirement Fund
- Paid Sick Leave
- Flexible Schedule
Our Commitment to Belonging
At the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.
What does a Member Engagement Specialist do?
The Member Engagement Specialist at the Channel Islands YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Engagement Specialist responds to member and guest needs and promotes memberships and programs.
- Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments
- Engage members and manage and monitor recruitment and retention tracking and reporting
- Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
- Generate new prospective members through collaboration with Program Coordinator/Director
- Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner
- Perform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee payments
- Ensure knowledge of YMCA programs and assist with program enrollment
- Follow check-in and service procedures
- Follow cash management and receipting procedures
- Handle telephone reception
- Maintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and clean
- Stock work areas with forms and stationary supplies
- Be proactive with information and knowledge of all program information and changes
- Complete opening and closing building procedures
- Provides exceptional customer service and fosters connections with members
Qualifications
- Must be at least 18 years old
- High School Diploma or equivalent
- Previous customer service experience preferred
- Complete required certifications within 30 days of hire
- Complete all required Branch and Position specific trainings as required within two weeks of hire
- Ability to obtain a criminal record clearance
Salary : $1,500
