Food Security Navigator

About Channel One Regional Food Bank

Channel One Regional Food Bank is a non-profit organization dedicated to strengthening food access and building healthy communities by improving nutrition and promoting food security. We are committed to creating an inclusive culture that welcomes and respects the diversity of our employees, volunteers, and the people we serve, and honors the fundamental value and dignity of all individuals.

Position Summary

The Food Security Navigator provides a positive, welcoming experience for our food shelf shoppers at the Welcome Desk. As the Food Security Navigator, you will help provide outreach, direct support and caseload management for assigned food assistance programs. You will determine eligibility, enroll, and re-certify participants in person and over the phone. You may also assist with on and off-site food distribution, SNAP outreach, service tracking, site support, monitoring, service statistics, data entry, and file maintenance.

Primary Responsibilities

Provide regular and consistent coverage at the Food Shelf Welcome Desk

• Greet shoppers and assist with registration, check-in and/or registration renewal, as needed, using Link2Feed or another assigned database.
• Secure interpretation and support to shoppers with Limited English Proficiency.
• Provide real-time outreach for CSFP, TEFAP and other food assistance programs.
• Return phone calls and emails from shoppers and the public as needed, providing for adequate follow-up for persons reaching out for support and assistance.
• Coordinate with Food Shelf team for outreach, registration, and distribution for services such as Food Shelf delivery, Mobile Markets, outreach to Senior High Rises and other high need communities.
• Assist with real-time data entry for distributions using Link2Feed and data-enabled tablets. Other data entry and service statistics support as needed.

Qualifications

• High school graduate or equivalent required; post-secondary education helpful
• Human or social service experience helpful
• Strong interpersonal (customer service, written and verbal communication) skills required
• Data entry experience
• Ability to work with and serve a diverse population. Bilingual language skills desired (Arabic, Somali, Spanish, Hmong).
• Proficient in use of Microsoft Office
• Strong attention to detail, time management, and handle multiple projects
• Able to handle physical requirements, including walking, lifting, bending, reaching, and occasionally lifting food boxes weighing up to 40 lbs.

Behaviors and Traits

• Demonstrate behavior consistent with Channel One’s mission, vision, and values daily.
• Demonstrate a sincere desire to strengthen food access and build healthy communities by supporting people experiencing food insecurity with dignity.
• Understand safety policies and actively promote safe practices in the workplace.
• Non-judgmental, positive attitude; able to maintain confidentiality and preserve client dignity.
• Strong team player and positive communication skills; ability to develop rapport with client shoppers.
• Willing to de-escalate elevated client shopper encounters.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you able to successfully pass a background check?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office (Word, Excel, Outlook): 1 year (Required)
• data entry: 1 year (Required)
• Client services: 1 year (Preferred)

Language:

• Spanish, Arabic, Somali, or Hmong (Preferred)

Work Location: In person

Salary : $18