What are the responsibilities and job description for the CUSTOMER SERVICE ANALYST position at Channel | Your Partner in Funding?
Were looking for a Customer Service Analyst to join our team!
The Customer Service Analyst position will function as the primary point of contact for customer concerns regarding any questions they may have on their contractual agreement. The candidate will act as a liaison between the end Customer and Channel. The best candidates will be self-motivated, team-oriented, and eager to be a part of a rapidly growing business.
Key Responsibilities
- Answer all customer communications in a friendly, professional, and timely manner
- Prepare requested customer service documents prioritized based on SLA
- Complete and send daily ACH return report and update CRM appropriately
- Coordinate inter-departmental responsibilities to ensure a timely customer response
- Process customer complaints, inquiries, authorizations, requests, and resolution follow up
- Enlist efforts of sales and senior management when necessary to best assist customers
- Prepare daily, weekly, and monthly reports
Skills & Specifications
Education & Qualifications
Who is Channel?
We are a leading provider of equipment finance and working capital funding solutions for small businesses, exclusively through Equipment Finance Companies. Utilizing customized technology and business processes, a strong balance sheet, and risk analytics, Channel provides single source financing that supports third-party originators and their customers who have business growth opportunities and a need for capital.
Since its founding in 2009, Channel has originated over 16,000 transactions funding over $1-billion and is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has five office locations in four states and has ranked among the 500 / 5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years.
The Legalities
Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
