What are the responsibilities and job description for the Service Writer - Shop Coordinator position at CHAOS FAB SHOP LLC?
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Job Snapshot
Employment Type | Full time
Education/Experience | Related on-the-job experience and a high school diploma. Formal education is a plus.
Job Training | Previous work-related skills, knowledge, and experience are required. Training requirements will be assessed depending on the workers’ experience and knowledge. An apprenticeship program may be considered.
Education/Experience | Related on-the-job experience and a high school diploma. Formal education is a plus.
Job Training | Previous work-related skills, knowledge, and experience are required. Training requirements will be assessed depending on the workers’ experience and knowledge. An apprenticeship program may be considered.
Tasks
- Assist mechanics as needed
- Parts and customer pick up and drop off, errands runs.
- Identify leads and work with the supervisor to obtain the scope of work for new projects
- Provide customers with the job and parts quotes in a timely manner, update quotes promptly if needed
- Assist customers in understanding their quotes, repair orders, and work progress. Provide project progress updates to customers.
- Act as a liaison between manufacturers, vendors, customers, and mechanics
- Accept customer deposits and issue refunds as needed
- Track the project progress via shop software and ensure that the project is queued appropriately
- Collaborate with coworkers to ensure projects or repairs are completed on time
- Check vehicles in as they arrive, obtain a condition survey, and update systems workflows
- Accurately track inventory via management software
- Shipping and Receiving, loading, and unloading of parts as necessary
- Match and log purchase orders and invoices or payments for each pick-up and delivery
- Keep all shop areas, including parts storage, safe, clean, and organized; wipe down surfaces as needed, including lifts and equipment; take out trash; sweep, mop, and organize.
- Keep fire extinguishers, med kits, and safety equipment in working order and easy to access.
- Ensure walkways and exit routes are clear.
- Maintain an accurate log of daily deliveries, pick-ups, and returned parts
- Manage inventory and reorder parts as needed or as requested by the supervisor
- Collaborate with supervisors to establish and maintain a shop tool-tracking system
- Pick up and deliver parts to shop, customers, wholesale accounts, and vendors
- Ensure returned parts are refunded
- Check with the supervisor before leaving to coordinate any last-minute pick-ups or deliveries
- Assist other shop staff with projects on an as-needed basis
- Other duties as assigned
General Requirements:
- Valid driver's license and clean driving record
- Must be able to do basic math, read and write, and have basic computer skills
- Must be courteous and professional to customers and co-workers
- Ability to multi-task in a fast-paced, team-oriented environment
- Must be able to follow general safety regulations
- Must be able to lift up to 80 pounds and work in all weather conditions
- Must comply with the employee guidebook to maintain a safe and professional appearance
Salary : $20 - $30