What are the responsibilities and job description for the Call Center Representative position at Chapa-De?
Job Description:
Chapa-De seeks a Call Center Representative to provide exceptional patient care and support.
Your Role:
You will be the primary point of contact for patients, providing guidance and assistance with scheduling appointments, answering questions, and addressing concerns.
- Field inbound calls from patients with professionalism and compassion
- Schedule appointments and coordinate with healthcare providers
- Provide accurate information on services, procedures, and general health inquiries
- Escalate urgent matters to appropriate medical staff promptly and efficiently
Required Experience:
We are looking for individuals who possess the following qualifications:
- High school diploma or GED
- Proficiency using a computer, including electronic health record systems
- Strong customer service approach to problem solving situations
- Basic knowledge of medical terminology
- Ability to read, write, understand, and spell English and medical terminology correctly
- Excellent people skills and customer service orientation
About Us:
Chapa-De is a non-profit community outpatient health center dedicated to advancing the health and well-being of American Indians and low-income individuals. We offer a range of services at our clinics in Auburn, CA, and Grass Valley, CA.
Our Commitment:
We are committed to creating an inclusive and equitable work environment that values diversity and promotes equal employment opportunities.
