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Medical Patient Services Supervisor

Chapa-De
Auburn, CA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/3/2025

Job Description

Job Description

The Medical Patient Services Supervisor is responsible for leading the Medical Patient Service Representatives team in the day-to-day clinic functions. This position is responsible for ensuring patient flow functions run smoothly with an emphasis on 'team-based' care and focuses on the development, revision and implementation of policies and procedures.

Salary : $28.65 - $34.37, depending on experience!

Benefit Highlights :

  • Employer-paid Health Insurance (medical, dental and vision) : 100% for employee and 80% for dependents.
  • 17 days PTO per year, 11 Paid Holidays, 8 Sick Days (1 hour for every 30 hours worked)
  • Retirement Plan with 6% match

Job Duties :

  • Supervise day-to-day operations of the medical front office across all CDIH facilities.
  • Direct Lead Medical Patient Service Representatives to ensure proper staff coverage and required breaks & lunches are provided.
  • Supervise and conduct onboarding / training of department personnel.
  • Oversee patient workflow and ensure calls are handled in a timely and professional manner, as needed.
  • Develop, implement and own the front office teams' policies and procedures to ensure standardization and efficiency between sites.
  • Understand, educate and train staff on maintaining appropriate boundaries with patients and referral triage of patients to appropriate clinical staff.
  • QUALIFICATIONS :

  • High School diploma or equivalent.
  • Minimum 3 years' experience with healthcare facility.
  • Minimum 2 years' of previous supervisory experience working with multiple departments.
  • Minimum 3 years' experience with Medi-Cal insurance eligibility, including Medi-Cal, Medicare, workers' compensation, auto insurance and private insurance.
  • Minimum 3 years' experience with an EHR, preferably EClinicalWorks or similar EHR
  • Current and in good standing Driver's License.
  • About Us : Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. With clinics located in Auburn, CA and Grass Valley, CA, we have multidisciplinary health care teams that provide a broad spectrum of services.

    Chapa-Derecognizes that our strength lies in our people. We are committed to theprinciples of equal employment and complying with all federal, state, and locallaws providing equal employment opportunities, and all other employment lawsand regulations. It is the intent of Chapa-De to maintain a work environmentfree of harassment, discrimination, or retaliation. We are dedicated to thefulfillment of this policy in regard to all aspects of employment, includingbut not limited to recruiting, hiring, placement transfer, training, promotion,rates of pay, and other compensation, termination, and all other terms,conditions, and privileges of employment. Chapa-De provides reasonableaccommodation to enable qualified individuals with disabilities to perform theessential functions. Please tell us if you require a reasonable accommodation.We comply with California Department of Public Health Requirements. This mayinclude, but not limited to, masking during flu season for employees whodecline an annual flu vaccine. Preference in filling vacancies will begiven to qualified Indian applicants in accordance with the Indian PreferenceAct (Title 25, U.S. Code, section 472 & 473).

    Salary : $29 - $34

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