Demo

AI Care Facilitator Part Time

Chaparral Medical Group
Rancho Cucamonga, CA Part Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 5/29/2025

Job Description

Job Description

About Akido :

Akido provides healthcare to over 250,000 patients in Southern California. We are reimagining healthcare from the ground up, focusing on early interventions shaped by social determinants of health (SDoH), premier chronic disease care, and human-centered technology. As a rapidly growing, impact-driven company born from the University of Southern California's D-Health Lab, we leverage population-based data to pioneer preventive public health initiatives. Akido continues to expand a comprehensive medical network that utilizes our predictive capabilities to streamline experiences for both patients and providers.

Program Overview :

The Scope AI Care program epitomizes innovation in patient care by integrating advanced AI technology with a personalized approach to redefine medical visits. This role involves using AI software to gather patient information through in-person conversations, helping physicians to improve care outcomes. A key focus is nurturing strong patient relationships to improve overall care and patient experiences.

Position Summary :

As an AI Care Facilitator, known to patients as their "Care Guide," you will play an instrumental role in revolutionizing patient care through our AI-enhanced systems. This position entails conducting comprehensive patient interviews with the aid of our AI software, ensuring a thorough understanding of each patient's medical history and current health concerns. This is a brand new type of role in the clinical setting, you will be part of building the future of healthcare. You will typically work during designated clinic hours, including optional after-hours shifts, to provide accessible care to our community.

Key Responsibilities :

  • Patient Interaction : Act as the primary contact during AI-enhanced patient visits, ensuring a seamless and personalized experience.
  • AI Integration : Skillfully manage the Scope AI app during consultations to conduct detailed patient histories and discuss symptoms, with listening to the patient remaining the priority.
  • Documentation Accuracy : Monitor the accuracy of AI-generated patient conversation transcripts, implementing necessary amendments before physician review.
  • Communication Excellence : Address and clarify any provider inquiries regarding patient interactions to ensure comprehensive information exchange.
  • Support and Collaboration : Partner with healthcare providers during peak clinic hours to enhance patient visit efficiency and capacity.

Role Requirements :

  • Background : Preferred candidates will have experience as Medical Assistants, medical scribes, or in similar healthcare roles. Individuals with customer service experience, biology or pre-med backgrounds, or experience working in healthcare settings are also encouraged to apply.
  • Key Skills : Outstanding communication and interpersonal skills, high responsibility, and adaptability to technology.
  • Personal Traits : Energetic, proactive, an empathetic listener, and exceptionally personable, with a dedicated commitment to delivering superior patient care.
  • Working Conditions :

  • This role may include evening or weekend shifts to support our extended hours care services.
  • Involves a blend of individual and collaborative tasks within a dynamic, fast-paced setting.
  • Work Location :

  • Rancho Cucamonga, CA and Pomona, CA
  • Why Join Us :

    Joining our team as an AI Care Facilitator puts you at the forefront of healthcare innovation. This position offers a unique chance to make a significant impact on patient lives by merging advanced technology with empathetic care, thereby shaping the future of healthcare delivery.

    Company Overview

    Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California's Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG's medical services with Akido's innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.

    As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives.

    We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you'll join our team

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