RETAIL SALES CONSULTANT I

Description

• Greet customers and ascertain what each customer wants or needs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases, and receive and process cash or credit payment.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts or change due to customers.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Arrange, and display merchandise to promote sales.
• Place special orders or call other stores to find desired items.
• Demonstrate use or operation of merchandise.
• Clean and stock shelves, counters, and tables.
• Assist with inventory management and stock checks.
• Attend product knowledge training sessions to stay up-to-date on product information.
• Prepare merchandise for purchase by tagging and labeling items.
• Meet and maintain sales revenue Level I KPIs.
• Maintain positive Net Promoter Score (NPS) by providing exceptional customer service.
• Other duties may be assigned.

Qualifications

QUALIFICATIONS: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent is preferred.
• 1-2 years of experience in a customer-facing role, preferably in a retail setting.
• Strong customer service and communication skills.
• Knowledge of sales and marketing principles and techniques.
• Basic math and computer skills.
• Ability to work in a fast-paced environment and adapt to changing circumstances.
• Positive and can-do attitude.
• Ability to work flexible schedules, including nights, weekends, and holidays

LANGUAGE SKILLS:

• Ability to communicate effectively with customers.

MATHEMATICAL SKILLS:

• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Ability to apply commonsense understanding to carry out instructions furnished in written and oral form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to work within a store environment which is controlled temperature.

Salary : $17 - $21