SERVICE WRITERSERVICE ADVISOR

Description

• Welcome customers as they enter the service department.
• Acknowledge the issue they may be having or the maintenance they have scheduled. Confirm with the customer what services will be done and when they should expect to pick up their machine.
• Perform a full walk around with customer before they leave. Point out areas you suggest should be looked into and how you would be able to help them with any issues you may see.
• Collect all information from bike: VIN, Miles, Lic Number, Key
• Write up RO and enter all information
• Run VIN for any open recalls
• Request parts from parts department
• Communicate with parts department and technicians regarding parts order status, parts delivery, if customer is waiting or dropping off.
• Follow up with RO when parts are sold or special ordered.
• Communicate with technician when machine needs to be completed.
• Double check technicians work to ensure all work has been performed.
• Call customer when all services are performed, and schedule pick up time.
• Collect notes from technicians and customers and close out RO.
• Answer phones greet customer and thank for their call.
• Help customer with their needs and work to understand exactly what the customer is looking to achieve.
• Contact customers and update on the status of their service
• Contact manufacturers about warranty issues
• Contact new sales customers and explain importance of servicing their machines.
• Shop cleaning and trash disposal
• Pushing and cleaning of bikes
• Testing and monitoring batteries
• Pick up and deliver customers bikes as needed
• Parts look up and basic knowledge

Qualifications

QUALIFICATIONS: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

• Ability to read write and interpret documents.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with customers.

MATHEMATICAL SKILLS:

• Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Ability to apply commonsense understanding to carry out instructions furnished in written and oral form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to work within a store environment which is controlled temperature; however, employee may regularly enter areas that are temperature controlled and can vary in temperature based on weather conditions.