What are the responsibilities and job description for the National Account Manager position at Chapin International, Inc.?
MANUFACTURING IS IN CHAPIN’S DNA. We’ve been doing it for over a century, designing and producing industry-leading home and industrial sprayers, spreaders, irrigation products and accessories.
We understand that dedication to our employees and to our customers is the formula for our success. You’ll contribute to a team that wins and accomplish great things through shared ingenuity, self-discipline and by always going that extra mile.
JOB SUMMARY: Chapin is looking for an experienced National Account Manager to join our team. You will be mainly responsible for creating and implementing a strategic business development and selling plan, to grow Chapin’s portfolio of national customers and promote the Chapin brand and products. The National Account Manager will build and maintain strong relationships with key accounts to increase sales and profitability. This National Account Manager position has the potential to quickly become Director of Sales, for the right candidate.
RESPONSIBILITIES:
- Network with key customers to identify and address specific needs
- Develop and maintain relationships with customers to ensure long-term success
- Act as the liaison between customers and internal teams ensuring clients’ requirements are met
- Identify and attract prospective strategic customers
- Ensure brand consistency
- Negotiate contracts
- Collect and analyze sales data and trends
- Maintain high customer satisfaction ratings, according to company standards
- Liaise with Sales and Marketing departments to set and implement strategies for new products
- Develop new and increase existing business along with securing new business opportunities as deemed appropriate to maximize sales performance of designated accounts
- Conduct full category & price point analysis in order to identify opportunities to maximize profitability by managing product mix
- Develop a comprehensive understanding of the sector, keeping up-to-date with market trends and developments by competitors
- Present the Chapin value proposition directly to customers
- Create and implement Chapin’s strategic strategy to grow sales through all distribution channels
- Act as the primary negotiator for Chapin during all distribution or supply agreement creation or renewal
- Accountable for maintaining all Chapin agreements with national account customers or suppliers of products distributed by Chapin
- Create, implement & manage Chapin’s pricing strategy for all national accounts
- Create & implement marketing plans with national accounts and suppliers to promote and aggressively sell related products through multiple types of distribution channels
REQUIREMENTS & SKILLS:
- Proven work experience as a National Account Manager, preferably with large retail (big box) experience (Home Depot, Lowe's, Ace Hardware)
- Solid experience in sales and customer service
- Demonstrable experience in negotiating and meeting clients requirements, with the ability to close the deal
- In-depth understanding of sales performance metrics
- Hands on experience with CRM software and MS Office products.
- Excellent analytical and organizational skills
- Strong communication skills
- Availability to travel as needed
- Proactive, self-motivated and driven
- Ability to self-manage own workload to tight deadlines, including balancing, planning and organizing multiple tasks simultaneously
- Proven conflict management skills and the ability to reason and influence at all levels of key decision makers and stakeholders within the customer account(s)
- Able to travel approximately 50% of the time
- Position is hybrid, but mostly remote
PAY & BENEFIT INFO:
- Industry leading salary bonus
- Full expense account
- Remote position
- Robust matching 401k retirement plan
