What are the responsibilities and job description for the FDCPA Collection Case Manager position at Chaplin & Gonet?

Chaplin & Gonet, PC is a well-established Law Firm specializing in Consumer Debt, Commercial, Healthcare and Insurance Subrogation Collections throughout the Mid-Atlantic region. Our Richmond, Virginia headquarters is seeking a Full Time FDCPA Collection Case Manager. Are you looking for a change? Are you looking to gain experience? Chaplin & Gonet can provide the opportunity for you to work with senior associates to meet these goals.

Responsibilities :

Manage all aspects of the collection of accounts in a professional and consistent manner such as assisting clients with collecting payments, sending notices to overdue accounts, reaching out to customers with unpaid debt, collecting payments and arranging payment plans. Collections knowledge preferred but not required.
Utilize technology for all day-to-day activities. Includes : placing and receiving outbound and inbound calls and accurately documenting all information pertaining to accounts on our collection system.
Perform investigatory searches to gather information via the Internet and other tools available. Commonly known as Skip Tracing.
Managing updates in collections software (JST CollectMax software knowledge preferred but not required).
Perform all duties in accordance with company policies and procedures and all state and federal regulations.
Technology forward with emphasis on Office 365.
Maintain compliance with the Fair Debt Collection Practices Act.

Requirements :

Two (2) years of collection experience preferred but not required.

Prior Auto and / or Property Insurance claims experience as well as debt collection experience preferred.

Ability to stay calm under pressure with strong negotiation skills.

Must have the ability to speak clearly, courteously, and professionally on the telephone.

Ability to initiate own daily assignments, follow through on matters, and use independent judgment, utilize resources and training to take appropriate actions to deal with standard recurring situations.

Must work with a sense of urgency and attention to detail.

Ability to collaborate with team members to ensure proper procedures and timelines are maintained.

Ability to handle sensitive and confidential material in a responsible manner.

Ability to document and analyze information, solve problems, and make decisions.

Reliable attendance record.

Ability to Independently work on secondary assignments.

Bilingual (English / Spanish) highly preferred.

The successful candidate must be able to pass a Criminal Background check. Full Time position includes a Benefit Package. Chaplin & Gonet Law Firm Office is located near Willow Lawn Area in Richmond, Virginia. Please provide a resume and cover letter.

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FDCPA Collection Case Manager

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