What are the responsibilities and job description for the Product Specialist Chapman Ford EHT position at Chapman Auto Stores?
Brief Description
The Product Specialist works in the sales department and assists in the sales and merchandising of vehicles.
Responsibilities/Duties/Functions/Tasks
Conducts self in a manner which is consistent with guaranteeing satisfaction to customers.
Assists sales staff and management with customer overflow-determines each customer’s vehicle needs by asking questions and listening, demonstrates new vehicles (includes test drives), and explains features.
Attends sales meetings.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains prospect development system.
Keeps abreast of new products, features, accessories, etc., and their benefit to customers.
Assist customers with insurance requirements.
Delivers new vehicles to customers. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
Activate Sync on vehicles and gas, tag, and send deliveries to detail department.
Updates and changes pricing and hang tags in vehicles when necessary.
Puts price stickers on vehicles.
Take pictures and videos of vehicles for website.
Introduces customers to Service Department personnel to emphasize the quality and efficiency of the dealership’s service operations.
Benefits
Health insurance with choice of medical plans starting at $84.50/month
Dental and vision insurance
Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
401(k) retirement investment plan with company match
Accrued paid time off
Employee Vehicle Purchase Program
Parts and service discounts
Professional work environment, with job training and advancement opportunities
Requirements
Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Valid in-state driver’s license. Excellent communication skills. Ability to sell a minimum quota according to dealership standards.
Special Position Requirements
Position has no supervisory responsibility or authority. The Product Specialist works closely with New and Used Sales Managers and Sales Consultants. Position has heavy customer contact.
Preferences
Prior customer service experience.
Work Requirements
Monday-Friday/Saturday
Occasional overtime may be required.
The Product Specialist works in the sales department and assists in the sales and merchandising of vehicles.
Responsibilities/Duties/Functions/Tasks
Conducts self in a manner which is consistent with guaranteeing satisfaction to customers.
Assists sales staff and management with customer overflow-determines each customer’s vehicle needs by asking questions and listening, demonstrates new vehicles (includes test drives), and explains features.
Attends sales meetings.
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains prospect development system.
Keeps abreast of new products, features, accessories, etc., and their benefit to customers.
Assist customers with insurance requirements.
Delivers new vehicles to customers. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
Activate Sync on vehicles and gas, tag, and send deliveries to detail department.
Updates and changes pricing and hang tags in vehicles when necessary.
Puts price stickers on vehicles.
Take pictures and videos of vehicles for website.
Introduces customers to Service Department personnel to emphasize the quality and efficiency of the dealership’s service operations.
Benefits
Health insurance with choice of medical plans starting at $84.50/month
Dental and vision insurance
Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
401(k) retirement investment plan with company match
Accrued paid time off
Employee Vehicle Purchase Program
Parts and service discounts
Professional work environment, with job training and advancement opportunities
Requirements
Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Valid in-state driver’s license. Excellent communication skills. Ability to sell a minimum quota according to dealership standards.
Special Position Requirements
Position has no supervisory responsibility or authority. The Product Specialist works closely with New and Used Sales Managers and Sales Consultants. Position has heavy customer contact.
Preferences
Prior customer service experience.
Work Requirements
Monday-Friday/Saturday
Occasional overtime may be required.
Salary : $85
