What are the responsibilities and job description for the Customer Advocate position at Chapman Automotive Corporate?
At Chapman Automotive Group, our mission is simple: to be the leading automotive group in Arizona and Nevada by building strong, lasting relationships with our customers through superior customer service. Our Customer Advocates are dedicated professionals supporting Chapman’s vision of exceptional service. We are looking for enthusiastic, forward thinking, and compassionate individuals to join our team! This role is a critical component of the customer experience, and we expect the best. The right individual is determined, kind by nature, and always strives for excellence. If this sounds like you, we encourage you to apply!
What We Offer:
- Competitive Compensation: Starting at $20 per hour, plus monthly Quality Assurance bonuses following 90 days of employment.
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Facilitate communication between customers and dealership counterparts via email & phone
- Assist customers with scheduling service appointments
- Provide clear, helpful communication to everyone you interact with
- Multitask between speaking with customers and notating customer accounts
Desired Qualifications and Experience:
- 1 years of customer service experience in high-volume inbound call center environment is required
- Proficient with software and technology (experience working with dual monitors preferred)
- Exceptional verbal and written communication skills
- Strong interpersonal skills, demonstrating the ability to think from the customer’s perspective and show empathy
- Team oriented with the ability to work independently when required
- Fluent in written and verbal English. Bilingual is a STRONG plus!
- Must pass a pre-employment background check and drug screening
Hours and Work Environment
This is a full time position offering 40 hours per week with 8-hour shifts Tuesday – Saturday. The Business Development Center is open 7am – 5:30pm weekdays and 7:30am - 4pm on Saturdays. Schedules will be assigned during training, based on business needs. This is an IN-OFFICE position, located at the Chapman Corporate Center in Chandler, AZ. We are looking for individuals to join our APRIL hiring class.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
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Salary : $20
