What are the responsibilities and job description for the BMW Client Advisor position at Chapman BMW Chandler?
At Chapman BMW Chandler, we are committed to providing an incredible client experience, selling one of the world’s leading luxury brands. We are looking for Client Advisors to deliver extraordinary customer service and superior product knowledge to our clients, ensuring a seamless car buying process. Successful candidates consistently display professionalism and integrity, and are dedicated to meeting client needs. If you are ready to accelerate your career working with one of the most prestigious automotive brands, this opportunity is for you! Apply today to join our dynamic team!
What We Offer:
- Attractive Commission Pay Plan: Enjoy uncapped earning potential – You control your income!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Greet guests and convert them into clients by understanding their needs and interests, and making vehicle recommendations suited for their lifestyle.
- Demonstrate vehicles, highlighting appealing technology and features, and accompany customers on test drives.
- Educate customers on warranties, the purchase process, and financing options.
- Stay up-to-date on vehicle inventory, product options, and vehicle technology to ensure a smooth sales process.
- Negotiate deals with clients and assist with completion of sales and financing paperwork.
- Deliver sold vehicles to the customer, and follow up after the sale to ensure they are satisfied with their purchase.
- Conduct business development and networking activities to generate sales and referrals, logging sales activities in the CRM system daily.
- Create and preserve relationships with clients through outbound sales activities
Desired Qualifications and Experience:
- Previous automotive sales experience is required; high-line experience is preferred!
- Exceptional interpersonal and customer service skills with a demonstrated ability to exceed client expectations.
- Knowledgeable about current industry trends with a strong desire for continuous learning and growth.
- Ability to think from the customer’s perspective to understand and overcome objections.
- Persuasiveness coupled with strong negotiation skills to offer deals that satisfy the customer and dealership goals.
- Technology proficiency to adapt to evolving vehicle technology and dealership software.
- Achievement driven, self-motivated and proactive.
- Must have a valid driver’s license and clean driving record.
- Must pass a pre-employment background check and drug screen.
Hours and Work Environment:
We are open Monday – Saturday 8am – 8pm and are seeking candidates with flexible availability to work various shifts during our business hours. This customer-facing role requires the ability to interact with clients frequently, both in person and over the phone.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
