BMW Genius

Chapman BMW on Camelback is seeking a passionate, client-focused professional to join our dynamic team! The BMW Genius plays a key role in the client experience, providing comprehensive product information and support throughout the sales and aftersales processes, ensuring every client leaves the dealership feeling confident and satisfied with their experience.

At Chapman BMW on Camelback, we are committed to exceptional service and customer satisfaction through a customer-first approach, outstanding brand representation, and operational excellence. We are looking for professionals who share these values to join us. If you’re motived, client-focused and have a passion for BMW vehicles, we want to hear from you! Join our team to elevate your career with Chapman BMW on Camelback.

What We Offer:

• $2,000 per month base pay, plus bonuses.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Greet clients in the sales and service departments and introduce BMW Genius services.
• Explain product information, the benefits of vehicle features, and product performance to sales and service clients.
• Assist sales team with test drives and delivery of sold vehicles.
• Communicate client appointments, vehicle deliveries, and scheduling changes with sales personnel.
• Inform clients, sales, and service teams of new products, features, accessories, etc. 
• Follow up with new owners to ensure satisfaction with their delivery process, promptly and professionally addressing and questions or concerns.
• Achieve goals and deadlines that support the delivery of vehicles, customer handling, and business growth.
• Stay up to date on competitors’ vehicle features and benefits.

Desired Qualifications and Experience:

• At least 1 year of experience in a customer service role is required.
• Excellent communication and interpersonal skills, both in person and over the phone.
• Demonstrates dedication to customer satisfaction, accomplishing results and getting details right.
• Tech savvy with the desire to increase knowledge of product features.
• Proficient with computer usage and tablet applications.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment drug screening and background check.

Hours and Work Environment:

Our dealership is open Monday through Saturday 8am to 8pm. We are looking for flexible candidates to work various shifts including days, evenings, Saturdays and holidays. This onsite position involves working with clients and staff in the dealership showroom, service department, and occasionally outdoor.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

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Salary : $2,000