What are the responsibilities and job description for the BMW Internet Client Advisor position at Chapman BMW on Camelback?
As one of Arizona’s leading BMW dealerships, Chapman BMW on Camelback is committed to delivering outstanding customer service. We are looking for professions who share our values to join our team and ensure every guest enjoys a pleasant, stress-free, and seamless luxury car buying experience!
As an Internet Client Advisor, your job will be to streamline the car buying process by assisting prospective clients and previous customers with questions about our impressive vehicle inventory, financing options and their ability to purchase, all before the client ever sets foot in the dealership. If you have a passion for building lasting customer relationships, exceptional service, and a motivated, achievement driven personality, we want to hear from you!
What We Offer:
- Attractive Commission Pay Plan: Enjoy uncapped earning potential!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Work with repeat customers and prospective clients online and over the phone to provide general information and schedule showroom appointments.
- Track sales leads activities in the CRM system daily and follow up with customers who are not ready to make an appointment.
- Educate customers on vehicle specifications, the purchase process, warranties and financing options.
- Proactively seek out sales leads and follow up with no-shows to drive sales traffic.
- Stay up-to-date on vehicle inventory and technology, as well as ancillary products and services that enhance the vehicle ownership experience.
Desired Skills and Qualifications:
- Prior automotive sales experience is required; experience representing a luxury brand is a plus.
- Excellent interpersonal and customer service skills, including communication, active listening, follow-up skills, and rapport building.
- Computer literacy and the ability to adapt to new technology easily.
- Ability to think from the customer’s perspective to understand and overcome objections.
- Strong presentation and negotiation skills to offer deals that satisfy the customer and dealership objectives.
- Proactive, self-motivated and resilient work ethic.
- A valid driver’s license and clean driving record are required.
- Must pass a pre-employment background check and drug screening.
Hours and Work Environment
Hours of operation are Monday – Saturday 8am – 8pm. We are seeking flexible candidates who can work various shifts including evenings and Saturdays. We support work-life balance by offering a 5-day workweek with every Sunday off.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
